Sr. Account Manager

advance programs; Maryland; On-site; USD 110,000 - 170,000; Full time

Job summary

Advanced Programs Inc. (API) in the United States seeks a Senior Account Manager to lead assigned DoD, State, and intelligence accounts, owning customer relationships, driving revenue growth, identifying opportunities, and aligning customer requirements with API’s technical teams.

This role requires independence, the ability to manage complex programs, and a senior customer-facing presence. You will collaborate with engineering, program management, operations, and leadership to meet delivery,

Qualifications

• Bachelor’s degree or equivalent experience required.
• 7–10 years of account management, business development, or customer engagement experience in defense, intelligence, or government contracting environments.
• Prior experience managing multimillion-dollar accounts or programs strongly preferred.
• Ability to interpret government regulations, technical documents, and contractual requirements.

Responsibilities

• Owns and manages key customer relationships, serving as the primary point of contact for assigned accounts.
• Develops and executes account plans focused on growth, customer retention, and long-term opportunity development.
• Engages directly with customers to understand mission requirements, technical challenges, and program priorities.
• Leads the full sales lifecycle including qualification, pipeline management, capture efforts, and proposal coordination with internal teams.
• Works cross-functionally with engineering, program management, operations, and leadership to ensure delivery expectations, documentation requirements, and compliance obligations are met.

Skills

Customer relationship management

Communication skills

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools

Microsoft Office

Pipeline tracking

Job description

Job Description

Sr. Account Manager

Discover your career's true potential at Advanced Programs Inc. (API), leaders in national security solutions since 1969! Join our dynamic, close-knit team, where innovation meets impact. Our agile, flexible work environment not only drives professional growth but also nurtures personal development. At API, you're not just an employee; you're part of a legacy where impactful cions thrive in a vibrant, supportive setting. Elevate your career and experience the power of a small, collaborative team with big opportunities!

Embark on a mission with API - where innovation meets impact! Join us as we revolutionize national security, responding swiftly to customer needs, and forging ahead with cutting-edge solutions. At API, we don't just meet expectations; we exceed them, creating a legacy of success in the ever-evolving landscape of intelligence, defense, and foreign affairs. This is your chance to be part of something extraordinary!

Position Summary

The Senior Account Manager serves as the primary customer lead for assigned U.S. Department of Defense, Department of State, and intelligence accounts. This role is responsible for owning customer relationships, driving revenue growth, identifying new opportunities, and ensuring alignment between customer requirements and API’s technical teams. The position requires someone who can operate independently, manage complex customer needs, and represent API in a senior, customer-facing capacity.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Owns and manages key customer relationships, serving as the primary point of contact for assigned accounts.
• Develops and executes account plans focused on growth, customer retention, and long-term opportunity development.
• Engages directly with customers to understand mission requirements, technical challenges, and program priorities.
• Leads the full sales lifecycle including qualification, pipeline management, capture efforts, and proposal coordination with internal teams.
• Works cross-functionally with engineering, program management, operations, and leadership to ensure delivery expectations, documentation requirements, and compliance obligations are met.
• Oversees pricing, delivery commitments, and contract alignment by coordinating with the appropriate API personnel.
• Provides accurate forecasting of bookings and expected customer activity.
• Manages customer action items and ensures timely follow-up across internal teams.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree or equivalent experience; 7-10 years of account management, business development, or customer engagement experience in defense, intelligence, or government contracting environments. Prior experience managing multimillion-dollar accounts or programs is strongly preferred.

Language Skills

Ability to interpret government regulations, technical documents, and contractual requirements. Ability to produce clear customer communications, proposals, and presentations. Ability to communicate effectively with customers, partners, and internal leadership.

Mathematical Skills

Ability to work with pricing models, discounts, financial projections, and other quantitative elements tied to customer proposals and forecasts.

Reasoning Ability

Ability to solve complex problems, interpret customer requirements, and work across multiple technical and operational domains. Ability to manage competing priorities and address issues with limited standardization.

Computer Skills

Proficiency with CRM tools, pipeline tracking, and Microsoft Office. Ability to understand and communicate basic technical concepts related to hardware and systems.

Other Skills and Abilities

Strong communication and relationship-building skills. Ability to operate independently while ensuring cross-functionally alignment.

Other Qualifications

Familiarity with FAR/DFARS, ITAR, and government procurement processes. Strong customer presence and problem-solving skills.