Sr. Account Manager

TogetherWith; Louisville (KY); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

TogetherWith, Inc. is seeking a Senior Account Manager to lead integrated workstreams, strengthen client relationships, and guide account management strategy.

You will own account priorities, coordinate with internal teams, mentor juniors, and translate client feedback into proactive solutions to maintain profitability and client satisfaction.

Formación

• 5-7 years of account management experience, preferably in an agency.
• Bachelor's degree or equivalent combination of education and experience.
• Proven ability to lead projects and client relationships with increasing independence.
• Strong communication, organization, and problem-solving skills in fast-moving environments.
• Excellent presentation skills and ability to articulate strategies to clients and stakeholders.
• Mentors others and maintains accountability to outcomes.

Responsabilidades

• Lead integrated project execution across timelines, scopes, client communication, and internal team alignment.
• Develop and recommend client management strategies reflecting business objectives and opportunities for growth.
• Serve as an expert on the history of assigned accounts to inform current guidance.
• Foster a People First approach with clarity, responsiveness, and partnership in client service.
• Drive proactive communication across clients and teams to surface issues early and keep work aligned.
• Own scope and budget discipline to protect profitability and ensure delivery stays within promises.
• Coordinate with internal teams to keep responsibilities and decisions clear, and work moving forward.
• Coach and support junior team members and act as a dependable team player.
• Translate client feedback into action with attentive, solutions-oriented care.

Conocimientos

Account management

Client relationships

Project leadership

Strategic thinking

Communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

At TogetherWith, inclusivity and diversity aren’t just words- they're foundational to who we are. Our most important core value, "People First," shapes everything we do. We actively recruit individuals from diverse backgrounds, including people of color, LGBTQ+ individuals, all gender identities, veterans, people with disabilities, neurodiverse individuals, and people from underrepresented socioeconomic backgrounds. We understand diverse perspectives make our teams stronger, more creative, and drive innovation.

We’re looking for a Senior Account Manager who can lead integrated workstreams, strengthen client relationships, and provide thoughtful client management strategy. This person will serve as a trusted expert on the accounts they oversee, drawing on prior strategies, account history, and business recommendations to guide decisions and anticipate client needs. The role requires confident ownership, close team coordination, and exceptional care for both our clients and internal partners.

What You’ll Do:

• Lead integrated project execution across timelines, scopes, client communication, and internal team alignment
• Develop and recommend client management strategies that reflect business objectives, account needs, and opportunities for long-term growth
• Serve as an expert on the history of assigned accounts, interpreting previous strategies, management decisions, and business recommendations to inform current and future client guidance
• Help model a People First approach by bringing clarity, responsiveness, and partnership to client service
• Drive clear, proactive communication across clients and teams to surface issues early and keep work aligned
• Own scope and budget discipline to protect profitability, manage change, and ensure delivery stays true to what's been promised
• Take confident ownership of account priorities and coordinate closely with internal teams to keep responsibilities clear, decisions informed, and work moving forward
• Coach and support junior team members, contributing as a dependable, collaborative team player
• Translate client feedback into action while delivering attentive, solutions-oriented care to clients and internal partners

What We’re Looking For:

• 5-7 years of experience in account management, preferably in an agency
• Bachelor's degree or an equivalent combination of education and relevant professional experience will be considered
• Demonstrated ability to lead projects and client relationships with increasing independence
• Ability to evaluate prior client strategies and business recommendations, connect historical context to current priorities, and provide sound strategic guidance
• Strong communication, organization, and problem-solving skills in fast-moving environments
• Excellent presentation skills, with the ability to confidently communicate strategies, business recommendations, and account updates to clients and internal stakeholders
• Operates one step ahead. Leads with clarity, drives progress through chaos, and mentors others while staying accountable to outcomes. Keeps clients focused, the team aligned, and the momentum moving forward.
• The ability to stay calm, collaborative, and detail-focused under pressure
• A team-first mindset, confident accountability, and a commitment to delivering thoughtful internal and external service
• Strong understanding of marketing processes and campaign development