Sr. Account Executive, Enterprise

Sales & Business Development; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Dialpad is seeking an Account Executive, Enterprise, to own the full sales cycle from prospecting to close. You’ll collaborate with Marketing, Sales Engineers, Finance, and Legal to move large enterprise opportunities to activation.

In this role you’ll leverage our AI-enabled communications platform to solve complex customer challenges, build executive-level relationships, and contribute to a high-growth sales engine across global accounts.

Qualifications

• 5+ years of B2B enterprise sales experience.
• Proven ability to close multi-stakeholder deals.
• Experience in telecommunications or contact center markets preferred.
• Strong collaboration with cross-functional teams.

Responsibilities

• Build outbound campaigns to source opportunities.
• Prospect into target accounts and identify stakeholders.
• Own end-to-end sales process from discovery to contract.
• Coordinate with Sales Engineers and finance for contracts.
• Maintain a qualified pipeline and meet quotas.

Skills

Enterprise sales

Multi-stakeholder deals

SaaS Sales

Strong communication

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role

As an Account Executive, Enterprise, you will own the complete sales process from start to finish. You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance to take a large-sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world.

Dialpad’s Account Executive, Enterprise, will solve tangible client challenges by redefining what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Enterprise sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This position reports to a Regional Vice President. Candidates must be located in the territory.

What you’ll do

• Build strategic outbound campaigns and sequencing to source your own opportunities, including calling, emailing, and texting leads to set up introductory meetings.
• Prospect into target accounts and identify stakeholders and champions.
• Convert leads to opportunities and build the pipeline needed to achieve your quarterly/annual sales quota.
• Own the end-to-end sales process, including:
  • Leading discovery sessions with leads and prospects.
  • Working with Sales Engineering to prepare for and deliver product demonstrations.
  • Leading technical sessions to validate product viability, adherence to customer InfoSec requirements, and overall product fit for the prospective customer.
  • Creating and maintaining account plans required to identify areas for opportunity across strategic global customers.
  • Managing the contracting process from beginning through full contract execution and interfacing with Dialpad and customer finance, legal, and procurement personnel.
• Have weekly 1:1s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap.
• Maintain a qualified 3x pipeline and meet quarterly/annual sales quotas.

Skills you’ll bring

• 5+ years of sales experience in an ever-changing environment.
• Transferable experience in the telecommunications, contact center, or unified communications industries.
• Experience in managing and closing strategic deal cycles that include multiple business units and stakeholders.
• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS).

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.