Account Executive, Mid-Market

Dialpad, Inc.; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad, Inc. is seeking a motivated Account Executive, Mid-Market, to own the full sales cycle from prospecting to closing. You will collaborate with Sales leadership and Sales Engineers to develop mid-market opportunities and convert them into Dialpad clients, solving communication challenges with Dialpad Talk, Contact Center, and Sell.

You will engage with SDRs, channel partners, and cross-functional teams to optimize the full sales process and drive growth for the organization.

Qualifications

• 3–5 years of sales experience in a dynamic environment.
• Experience closing strategic SaaS deals with multiple stakeholders.
• Familiarity with UCaaS/CCaaS is a plus.

Responsibilities

• Own the complete sales process from lead to close.
• Build strategic prospecting campaigns and sequence opportunities.
• Manage and close complex transactions across multiple stakeholders.
• Lead key deal reviews, forecasts, and career growth planning.

Skills

SaaS sales

Pipeline management

Deal closing

Stakeholder management

Tools

CRM software

Job description

About DialpadDialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position reports to a Mid-Market Regional Vice President.

What you’ll do

• Own the entire sales process, including converting leads into a workable pipeline.


• Build strategic prospecting campaigns and sequencing to source your own opportunities.


• Manage and close complex transactions involving multiple internal and external stakeholders.


• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring

• 3-5 years of sales experience in an ever-changing environment.


• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.


• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Why Join Dialpad

• Work at the center of the AI transformation in business communications


• Build and ship agentic AI products that are redefining how companies operate


• Join a team where AI amplifies every employee’s impact


• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.