Client Account Executive, Commercial

Dialpad; Austin, Northern (TX, KY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad seeks a Client Account Executive, Commercial to manage a portfolio of existing customers and drive year-over-year revenue growth. You will act as a trusted advisor, presenting the value of additional Dialpad products and expanding the customer relationship.

This hybrid role in Austin, TX reports to the Sales Manager and requires collaboration with Sales, Customer Success, and Professional Services to meet targets and deliver outstanding results.

Qualifications

• 1–3 years of sales experience in a fast-paced environment.
• Proven track record of hitting revenue targets.
• Strong communication and stakeholder influence.
• Experience forecasting and maintaining accurate forecasts.
• Excellent time management with attention to detail.
• Willingness to travel to customer locations or events.
• SaaS/UCaaS/CCaaS sales background preferred.
• Proficient with Salesforce and Google Workspace.

Responsibilities

• Own the end-to-end sales process for a portfolio of customers.
• Create account plans to achieve quarterly goals.
• Cultivate relationships to understand strategy and expansion.
• Generate pipeline and manage deals.
• Meet or exceed quarterly revenue goals.
• Serve as a Dialpad expert and trusted advisor.
• Advocate for customers to participate in programs.

Skills

Sales experience

Revenue attainment

Communication & influence

Forecasting

Time management

Travel willingness

SaaS/UCaaS/CCaaS

CRM experience

GSuite familiarity

Strategic account planning

High energy

Tools

Salesforce

GSuite

Job description

About DialpadDialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your roleAs a Client Account Executive, Commercial, you will be responsible for delivering best-in-class account management across a portfolio of existing Dialpad customers while driving year-over-year revenue growth. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible by implementing additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction. The CAE is ultimately responsible for ensuring our customers consistently realize the value of their accounts, driving positive outcomes for both the customer and Dialpad.

This position reports to our Sales Manager, and has the opportunity to be based in our Austin, Texas Office with a hybrid schedule.

What you'll do

• Focused on a portfolio of customers, the Commercial CAE will own the sales process end-to-end. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create an account plan for how you will achieve your quarterly goals.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
• Work leads and generate a pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer to return to Dialpad.

Skills you'll bring

• 1-3 years of sales experience in an ever-changing environment.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
• Curiosity: Ability to get to know your customers’ business, internal teams, and processes.
• Closing mindset: Get ahead of closing deals by asking closing questions early and often.
• Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from.
• High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.