Spv Front Desk-200

Crescent Hotels & Resorts

Saint Petersburg (FL)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Marriott travel discounts worldwide

Career growth and advancement opportunities

Dynamic and supportive team culture

Job summary

Crescent Hotels & Resorts is looking for a Front Desk Supervisor at The Luce Hotel in Saint Petersburg, Florida. You will lead daily operations, ensuring exceptional service, coaching the Front Desk team, and managing guest experiences.

The ideal candidate thrives in fast-paced environments, possesses strong leadership skills, and has prior hospitality experience. The role offers career growth, competitive compensation, and Marriott travel discounts, promoting a dynamic workplace culture.

Qualifications

Minimum one year of Front Desk or hospitality supervisory experience preferred.
Hotel or resort experience strongly preferred.
Strong ability to resolve guest concerns with professionalism.

Responsibilities

Oversee daily Front Desk operations and ensure guest service standards.
Lead and support Front Desk Agents to achieve performance goals.
Assist with guest arrivals, departures, and room assignments.

Skills

Leadership

Communication

Guest relations

Organizational skills

Multitasking

Tools

Hotel property management systems

Microsoft Office

Job description

Position Summary

The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk while supporting Guest Services and hotel leadership. This position ensures guests receive outstanding service, team members perform at the highest level, and hotel standards are consistently maintained.

The ideal candidate is a strong leader who thrives in a fast‑paced resort environment, enjoys interacting with guests, and is committed to delivering exceptional hospitality.

Essential Responsibilities

Supervise daily Front Desk operations and ensure exceptional guest service standards
Lead, coach, and support Front Desk Agents to achieve service and performance goals
Assist with guest arrivals, departures, room assignments, and special requests
Resolve guest concerns and service recovery opportunities professionally and efficiently
Ensure compliance with Marriott, Crescent Hotels & Resorts, and hotel operating standards
Monitor room inventory, occupancy levels, and guest preferences
Assist with training, scheduling, and development of Front Desk team members
Ensure proper cash handling, billing accuracy, and audit compliance
Maintain communication with Housekeeping, Engineering, Food & Beverage, and other departments
Support VIP arrivals, group arrivals, and special events
Promote hotel amenities, outlets, and guest experiences to enhance satisfaction and revenue

Qualifications

Minimum one year of Front Desk, Guest Services, or hospitality supervisory experience preferred
Hotel or resort experience strongly preferred
Marriott experience preferred but not required
Strong leadership, communication, and guest relations skills
Ability to resolve guest concerns with professionalism and empathy
Strong organizational and multitasking abilities
Proficiency with hotel property management systems and Microsoft Office
Ability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

Ability to stand and walk for extended periods
Ability to occasionally lift up to 25 pounds
Ability to work in a fast‑paced hospitality environment

Why Join The Luce Hotel?

At The Luce Hotel, we believe in creating unforgettable "shine on" moments for our guests and team members. This is an exciting opportunity to join a growing luxury lifestyle resort on Florida's Gulf Coast while building your hospitality career with Crescent Hotels & Resorts and Marriott International.

Benefits Include