Front Desk Agent

Crescent Hotels & Resorts; Saint Petersburg (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free Parking

Matching 401-K

Room Discounts

Job summary

Luce Hotel in Saint Petersburg, FL is seeking a Front Desk/Guest Services Agent to greet and register guests, assist with check-out, and provide outstanding service. You will input guest details, manage payments, and promote hotel offerings to boost occupancy.

Knowledge of local area, courteous communication, and problem solving are essential. This role requires a flexible schedule including nights and weekends.

Qualifications

• Greeting and registering guests with accuracy and warmth.
• Answering guest inquiries with local knowledge and hotel information.
• Promoting hotel services and packages to maximize occupancy.

Responsibilities

• Greet guests and complete registration, including room assignment and key coding.
• Assist guests with check-out, process payments, and handle various forms of payment.
• Provide information about hotel facilities and local area, resolve guest questions timely.
• Handle guest complaints and negotiate satisfactory solutions.
• Relay messages and communicate guest needs to relevant departments.
• Work a flexible schedule including nights, holidays, and weekends.

Skills

Guest services

Customer service

Upselling

Communication

Problem solving

Tools

POS system

Job description

The Luce Hotel
6300 Gulf Blvd
Saint Petersburg, FL 33706, USA

Description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Must be able to work a flexible schedule that includes night, holidays and weekends

Front Desk Agent Experience preferred

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

• Free Parking
• Matching 401-K
• Room Discounts

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.