Sprinter Assistant Service Advisor

International Autos Group; Waukesha (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K

Closed Weekends

Job summary

International Autos Group in Waukesha, WI is seeking an outgoing assistant service advisor to engage with customers and support our Mercedes-Benz service team. You will greet clients, assist with check-in, and help manage service updates via phone, text, and email.

Responsibilities include coordinating vehicle movement, preparing repair orders, and maintaining an organized service reception. A focus on customer satisfaction and a long-term career with a growing organization is essential.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• CDK computer experience a plus

Responsibilities

• Greet clients, assist with vehicle check-in, and ensure a smooth intake process
• Support the Sprinter Advisor and/or Mercedes Benz advisors in daily operations and customer interactions
• Communicate service updates to customers via phone, text, and email
• Coordinate vehicle movement between service lanes, technician bays, and the car wash
• Prepare repair orders and ensure documentation accuracy
• Maintain a clean, organized, and welcoming service reception area
• Assist with loaner vehicle coordination and key management

Skills

Customer service

Communication

Integrity

High energy

Career oriented

Tools

CDK

Job description

CLOSED ON WEEKENDS!!!! Mercedes-Benz of Elmbrook on Hwy 18 in Waukesha has a fantastic customer base and outstanding technicians. We are looking for an outgoing person who enjoys engaging with customers to join our team as an assistant service advisor.

• Support the Sprinter Advisor and or Mercedes Benz advisors in daily operations and customer interactions

• Greet clients, assist with vehicle check-in, and ensure a smooth intake process

• Communicate service updates to customers via phone, text, and email

• Coordinate vehicle movement between service lanes, technician bays, and the car wash

• Prepare repair orders and ensure documentation accuracy

• Maintain a clean, organized, and welcoming service reception area

• Assist with loaner vehicle coordination and key management

WE OFFER:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision
• 401K
• Closed Weekends

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• CDK computer experience a plus