Service Advisor Assistant

International Kia Orland Park; Waukesha (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly wage

Full benefits package

Paid training and advancement

Job summary

International Mercedes-Benz is seeking a motivated Service Advisor Assistant to join our high-end service team. The role focuses on welcoming clients, coordinating vehicle check-in, and ensuring a smooth intake as well as timely service updates to customers.

You will support service advisors, manage loaners and keys, and help maintain an organized reception area in a fast-paced Mercedes environment.

Qualifications

• Strong communication and organizational skills.
• Energetic, detail-oriented, and eager to learn.
• Ability to multitask in a high-volume environment.
• Valid driver’s license and clean driving record.
• Familiarity with Mercedes vehicles or CDK software.

Responsibilities

• Support the Sprinter Service Advisor in daily operations and customer interactions.
• Greet clients, assist with vehicle check-in, and ensure a smooth intake process.
• Communicate service updates to customers via phone, text, and email.
• Coordinate vehicle movement between service lanes, technician bays, and car wash.
• Prepare repair orders and ensure documentation accuracy.
• Maintain a clean, organized, and welcoming service reception area.
• Assist with loaner vehicle coordination and key management.

Skills

Communication

Organization

Multitasking

Driver's license

CDK familiarity

Tools

CDK software

Mercedes vehicles knowledge

Job description

Now Hiring: Automotive Sprinter Service Advisor Assistant

Location: International Mercedes-Benz/Sprinter
Employment Type: Full-Time
Compensation: Competitive pay + benefits

International Mercedes-Benz, a premier destination for luxury automotive service, is looking for a motivated and customer-focused Service Advisor Assistant to join our dynamic team. If you thrive in a fast-paced, high-end service environment and have a passion for delivering exceptional customer experiences, we want to hear from you!

What You’ll Do:

• Support the Sprinter Service Advisor and or Advisors in daily operations and customer interactions

• Greet clients, assist with vehicle check-in, and ensure a smooth intake process

• Communicate service updates to customers via phone, text, and email

• Coordinate vehicle movement between service lanes, technician bays, and the car wash

• Prepare repair orders and ensure documentation accuracy

• Maintain a clean, organized, and welcoming service reception area

• Assist with loaner vehicle coordination and key management

What We’re Looking For:

• Strong communication and organizational skills

• Energetic, detail-oriented, and eager to learn

• Ability to multitask in a high-volume environment

• Valid driver’s license and clean driving record required

• Familiarity with Mercedes vehicles or CDK software system

What We Offer:

• Competitive hourly wage

• Full benefits package (medical, dental, vision, 401k)

• Paid training and advancement opportunities

• Employee discounts on parts, service, and vehicles

• A team culture that values excellence and growth

Join the International Mercedes Family

Be part of a brand that stands for performance, precision, and prestige. As a Service Advisor Assistant, you’ll play a vital role in delivering the premium experience our Mercedes clients expect — and deserve.