Sprinkler Service Technician

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to creating smart, sustainable buildings. This role offers a unique opportunity to engage in meaningful service work while developing your skills in the Fire Sprinkler/Suppression industry. You will be part of a collaborative team, focused on delivering exceptional customer service and maintaining safety standards. With a commitment to employee wellbeing and a supportive environment, this position allows you to thrive while making a positive impact in the community. If you're ready to build your best future, this opportunity awaits you!

Benefits

Competitive Hourly Rates

Paid vacation/holidays/sick time

Comprehensive benefits package

401K

Medical, dental, and vision care

Qualifications

• 2+ years of experience in the Fire Sprinkler/Suppression industry.
• Ability to read and interpret blueprints and operational manuals.

Responsibilities

• Perform service and repairs on various sprinkler systems.
• Communicate effectively with customers to ensure satisfaction.
• Participate in an on-call rotation and travel as needed.

Skills

Fire Sprinkler/Suppression Experience

Blueprint Interpretation

Customer Service Skills

Physical Labor Capability

Education

High School Diploma or Equivalent

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive Hourly Rates
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/pdZMNrDJviY

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• These include but are not limited to wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer signatures.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.

What we look for

• 2 years of documented experience in the Fire Sprinkler/Suppression industry
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• High School Diploma or equivalent required
• Willingness to travel
• Ability to follow verbal and written instructions and perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in challenging positions such as climbing ladders, scaffolding, high lifts up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Flexibility to work hours including weekends to meet customer needs
• Participation in an on-call rotation; overnight travel may be required
• High level of customer service and maintaining truck inventory for timely responses
• Adherence to safety guidelines and procedures
• Strong organizational skills, positive attitude, and quick learner
• Valid driver’s license and acceptable driving record
• Ability to pass pre-employment background and drug tests