Sprinkler Service Technician

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to creating smart and sustainable buildings. This role offers a unique opportunity to work with fire sprinkler systems, ensuring safety and efficiency across various applications. With a strong emphasis on customer service and teamwork, you will thrive in a supportive environment that values your contributions. Enjoy competitive hourly rates, comprehensive benefits, and a culture that prioritizes your well-being. If you have a passion for service and a commitment to excellence, this position is your next great opportunity!

Benefits

Paid vacation/holidays/sick time

Comprehensive benefits package

401K

Medical, dental, and vision care

Collaborative team environment

Dedication to safety policies

Qualifications

• 5+ years of experience in Fire Sprinkler/Suppression industry.
• Ability to read and interpret blueprints and manuals.

Responsibilities

• Perform service and repairs on sprinkler systems for various applications.
• Communicate effectively with customers to ensure satisfaction.
• Participate in on-call rotation and perform other duties as assigned.

Skills

Fire Sprinkler Systems

Blueprint Interpretation

Customer Service Skills

Physical Labor

Safety Guidelines Adherence

Education

High School Diploma or equivalent

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive Hourly Rates
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/pdZMNrDJviY

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including but not limited to wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational manuals.
• Exhibit effective customer service skills by consistently communicating with district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer signatures.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.

What we look for

• 5 years of documented experience in the Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• High School Diploma or equivalent required.
• Willingness to travel.
• Ability to follow verbal and written instructions and perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in challenging positions such as climbing ladders, scaffolding, working within ducts, crawl spaces, above ceilings, etc.
• Flexibility to work hours including weekends to meet customer needs.
• Participation in an on-call rotation; overnight travel may be required.
• High level of customer service skills; maintain truck inventory for timely responses.
• Adherence to safety guidelines and procedures.
• Strong organizational skills, positive attitude, and quick learner.
• Valid driver’s license with a suitable driving record.
• Ability to pass pre-employment background and drug tests.

Preferred

• NICET Level II certification.