Sprinkler Service Technician

ZipRecruiter; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to creating impactful solutions in the fire safety industry. This role offers the opportunity to work with a diverse team of professionals, tackling challenges in fire sprinkler systems across various settings. You'll be responsible for diagnosing and repairing systems, ensuring customer satisfaction, and maintaining safety standards. With competitive pay and a comprehensive benefits package, this position is ideal for those looking to advance their careers while making a difference. If you have a strong background in fire safety and customer service, we want to hear from you!

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision Insurance

401(k) Savings Plan with Company Match

Wellness Program

Employee Assistance Program

Qualifications

• 5+ years experience in Fire Sprinkler systems.
• Ability to read and interpret blueprints and manuals.

Responsibilities

• Respond to service calls and diagnose equipment malfunctions.
• Perform service and repairs on sprinkler systems.
• Provide excellent customer service and maintain truck inventory.

Skills

Fire Sprinkler Systems

Blueprint Reading

Customer Service

Organizational Skills

Education

High School Diploma or Equivalent

NICET Level II (Preferred)

Minnesota Journeyman Sprinkler Fitter License

Job description

Job Description

Be part of the future!

**This is not a Union position**

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top talent – bring your skills, and we will provide opportunities for growth and success. We are committed to making a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

• Respond to service calls from Service Resource Center, including diagnosing equipment/system malfunctions.
• Contact customer representatives to identify equipment/system issues.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow troubleshooting procedures and reference technical manuals, part manuals, change notices, bulletins, medication notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and manuals.
• Provide excellent customer service by communicating effectively with staff and customers to ensure satisfaction.
• Complete Service Acknowledgements electronically with proper coding and obtain customer signatures.
• Participate in scheduled on-call rotations.
• Perform other assigned duties, including service calls and inspections.

What we look for

Required

• 5+ years of documented experience in Fire Sprinkler systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• High school diploma or equivalent.
• Ability to follow verbal and written instructions.
• Physical ability to carry and move equipment/tools up to 50-70 lbs.
• Willingness to work in challenging positions such as climbing ladders, scaffolding, working at heights up to 40 feet, within ducts, crawl spaces, above ceilings, etc.
• Flexibility to work hours including weekends and travel 75% or more.
• Participation in on-call rotation; overnight travel required.
• Demonstrate excellent customer service skills.
• Maintain truck inventory for timely responses.
• Adhere to safety guidelines and procedures.
• Strong organizational skills and a positive attitude.
• Valid driver’s license with a suitable driving record.
• Ability to pass background and drug tests.
• NICET Level II preferred.
• Possession of Minnesota Journeyman Sprinkler Fitter License.

HIRING HOURLY RANGE: $37 - $45 (based on experience and qualifications). This position includes a competitive benefits package. For details, visit https://www.johnsoncontrols.com/careers.