Service Technician

ADT; Shoreview (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in smart home security is seeking a dedicated Service Technician to join their team. In this role, you will troubleshoot, configure, and program security and automation systems, ensuring that customers receive top-notch service and support. With a focus on fire, CO detection, and networking solutions, you will be instrumental in enhancing the safety and security of homes and businesses. The company offers a vibrant work environment, comprehensive benefits, and opportunities for career development. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Medical, Dental, Vision

401(k) with employer match

Paid vacation and holidays

Tuition reimbursement

Referral bonuses

Career development opportunities

Qualifications

• Minimum 2 years of relevant experience installing and repairing systems.
• Ability to read electrical and sprinkler plans.

Responsibilities

• Locating and repairing damaged equipment or wiring.
• Adjusting, repairing, or replacing equipment and testing for proper operation.
• Preparing reports for repairs and inspections.

Skills

Service experience

Technical aptitude

Strong communication skills

Customer-focused mindset

Ability to thrive under uncertainty

Education

High school diploma or equivalent

Job description

Join us as a Service Technician at ADT

Join to apply for the Service Technician role at ADT.

About ADT:

With over 145 years in the business, ADT is the leading smart home security provider serving residential and business customers. Headquartered in Boca Raton, FL, and operating in more than 200 locations across North America, our employees are our greatest asset. We empower our customers to live more secure and confident lives. Visit us at www.adt.com or follow us on social media.

Position Overview

The Residential Service Technician troubleshoots, configures, reconstructs, and programs security and automation systems. Key responsibilities include:

1. Servicing fire, CO detection, networking, video solutions, and access control systems.
2. Following procedures for wired/wireless connections.
3. Testing system signals and communication with monitoring centers.
4. Providing excellent customer service by explaining system functionalities and assisting customers.

Qualifications

We are looking for candidates with:

• Service experience
• Technical aptitude
• Strong communication skills
• Customer-focused mindset
• Ability to thrive under uncertainty
• Valid driver's license
• High school diploma or equivalent

Benefits

• Benefits start the first of the month after 31 days of employment
• Casual and energetic work environment
• Medical, Dental, Vision, 401(k) with employer match
• Paid vacation and holidays
• Tuition reimbursement and referral bonuses
• Career development opportunities

Position Responsibilities

• Locating and repairing damaged equipment or wiring.
• Adjusting, repairing, or replacing equipment and testing for proper operation.
• Reading blueprints and electrical plans for repairs.
• Preparing reports for repairs and inspections.
• Coordinating with authorities for inspections and installations.

Additional Qualifications

• High school diploma or GED.
• Minimum 2 years of relevant experience installing and repairing ADT or comparable systems.
• Excellent communication skills.
• Ability to read electrical and sprinkler plans.
• Physical ability to stand, stoop, lift, climb, and crawl.
• Valid driver's license required.

Compensation and Additional Information

The hourly pay range is $17.20 - $31.80, based on experience. We offer comprehensive benefits, including healthcare, 401(k), disability coverage, life insurance, and paid time off. The role is full-time, employment type is permanent, and industry is Security and Investigations.

Application deadline: 4/27/2025.

ADT is an Equal Opportunity Employer committed to diversity and inclusion. Learn more at jobs.adt.com/diversity.