Sprinkler Service Technician

ZipRecruiter; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the fire protection industry seeks a skilled service technician to perform maintenance and repairs on various sprinkler systems. With a strong focus on customer service and safety, you'll be crucial in ensuring equipment functionality while managing your inventory and participating in on-call schedules for residential and commercial clients.

Qualifications

• 2-5 years of documentation experience in Fire Sprinkler/Suppression.
• Experience reading blueprints and manuals.
• NICET Level II desired; RME – I License.

Responsibilities

• Perform service and repairs on sprinkler systems.
• Communicate effectively with customers.
• Ensure inventory and safety procedures are followed.

Skills

Customer Service

Problem Solving

Teamwork

Physical Labor

Organizational Skills

Education

High school diploma or equivalent

Job description

Job Description

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. These include but are not limited to wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer signatures.
• Participate in a scheduled on-call rotation.
• Perform other duties as assigned.
• Day shifts Monday – Friday with overtime as needed.

What we look for

Required

• 2-5 years of documentation experience in the Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• High school diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Ability to work independently or in a team environment.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Able to participate in an on-call rotation schedule.
• Some overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Follow safety guidelines and procedures consistently.
• Strong organizational skills, positive attitude, and quick learner.
• Possess a valid driver’s license and driving record meeting company requirements.
• Able to pass pre-employment background and drug tests.

• NICET Level II desired.
• RME – I License.

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