Sprinkler Service Technician

Johnson Controls; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Sprinkler Service Technician responsible for maintaining and repairing fire protection systems. The role involves direct customer interaction, equipment troubleshooting, and a flexible work schedule with potential overtime. Ideal candidates will have experience in the sprinkler industry and the ability to work independently or as part of a team.

Qualifications

• 2-5 years in Fire Sprinkler/Suppression industry documentation.
• Experience in reading and interpreting blueprints and manuals.
• Valid driver’s license and ability to pass background checks.

Responsibilities

• Perform service and repairs on various sprinkler systems.
• Follow troubleshooting procedures using technical manuals.
• Complete Service Acknowledgments electronically.

Skills

Customer Service

Blueprint Interpretation

Technical Troubleshooting

Education

High School Diploma or Equivalent

Job description

Join to apply for the Sprinkler Service Technician role at Johnson Controls.

Responsibilities include:

1. Receiving service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
2. Contacting customer representatives to ascertain equipment/system problems.
3. Performing service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps.
4. Following troubleshooting procedures and referring to technical manuals, part manuals, change notices, bulletins, and medication notices to diagnose and repair equipment.
5. Reading and interpreting blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational manuals.
6. Providing effective customer service by communicating with district staff and customers to ensure satisfaction.
7. Completing Service Acknowledgements electronically with proper coding and obtaining customer signatures.
8. Participating in a scheduled on-call rotation.
9. Performing other duties as assigned.

Job details:

• Day shifts Monday – Friday with overtime as needed.

Requirements include:

• 2-5 years of documentation experience in Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and manuals.
• High school diploma or equivalent.
• Ability to follow instructions and work independently or in a team.
• Physical ability to carry and move equipment/tools up to 70 lbs and perform work in challenging positions and environments.
• Flexible working hours, including weekends and participation in on-call rotations.
• Some overnight travel may be required.
• Valid driver’s license and ability to pass background and drug tests.

Preferred qualifications:

• NICET Level II.
• RME – I License.

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