Sprinkler Service Coordinator

Metro Fire and Security; Gilbert (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

Job summary

Metro Fire + Security is hiring a Sprinkler Service Coordinator to be the first point of contact for non-emergency calls. This full-time role schedules life safety inspections, coordinates with technicians, and ensures timely service delivery in a fast-paced environment.

Ideal candidates have a high school diploma, 1+ year dispatching experience, strong communication, and proficiency with Microsoft Office. You will thrive under pressure, multitask, and help the team maintain excellent customer

Qualifications

• High school diploma or GED required.
• 1+ year of dispatching experience preferred.
• Proficiency with Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to multi-task and stay organized under pressure.
• Fast typing and accurate data entry.

Responsibilities

• Dispatch life safety inspections and schedule technicians.
• Coordinate inspection scheduling based on compliance requirements.
• Answer non-emergency calls and document information.
• Follow up on issues by coordinating with technicians and/or departments.
• Reassign work based on workloads and priorities.
• Direct technicians to sites using phone and computer systems.
• Verify dispatched tickets are completed.
• Review inspection reports for accuracy.

Skills

Dispatching experience

Customer service

Communication skills

Multitasking

Data entry

Typing speed

Fire systems knowledge

Spanish (bilingual)

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Type

Full-time

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture and room for growth.

The Sprinkler Service Coordinator is Metro Fire’s first point of contact for non-emergency calls. The Coordinator will primarily be responsible for monitoring routes, transferring messages, and scheduling technicians. To be able to excel in this position, the desired candidate is able to multi-task in stressful conditions, has excellent communication skills, and has strong organizational and interpersonal skills.

Responsibilities

• Candidate will perform a variety of customer service, dispatching, and administrative duties required for scheduling life safety systems inspections
• Coordinating the scheduling of inspections based on scheduling and compliance requirements
• Answer non-emergency calls/emails and document important information through company software
• Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments
• Help reassign work as needed, making judgments based on current workloads and priorities
• Use phone and computer system to direct technicians to the appropriate sites
• Verify all dispatched tickets are completed
• Review inspection reports for accuracy and identify any issues

Requirements

• Perform other related duties as assigned or required
• High school diploma/ GED
• 1+ year prior, relevant work experience, specifically with dispatching
• Able to work Monday - Friday, between the hours of 6:30 AM - 5:30 PM
• Working knowledge of Microsoft Office Suite
• Able to multi-task and prioritize work according to urgency
• Able to work well under pressure
• High precision/detail-oriented
• Excellent communication and interpersonal skills
• Fast typing with experience in data entryDoes not take short-cuts; works effectively and efficiently while performing all aspects of the required job

Preferred

• Knowledge of fire systems and tools
• Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity
• Bilingual - ability to speak Spanish

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays
• 401(k) matching