Front Desk Manager

The Inn at Rancho Santa Fe; Rancho Santa Fe (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

The Inn at Rancho Santa Fe is seeking a Front Desk Manager to lead our front office operations, ensuring warm greetings, efficient check-ins, and outstanding guest service.

You will coach the front desk team, optimize guest experiences, and work closely with revenue initiatives to keep occupancy and RevPAR strong.

Qualifications

• 2-year degree with 3+ years hotel front desk or supervisory experience.
• 4-year degree with at least 1 year related experience.
• Proficient in Windows, spreadsheets, and word processing.
• Ability to handle stressful, high-pressure situations with composure and objectivity.

Responsibilities

• Deliver standout guest service from check-in to check-out.
• Lead, coach, and motivate front desk team to maintain high standards.
• Identify and resolve issues to keep operations smooth and guests satisfied.
• Maximize room revenue with smart rate strategies and clear communication.

Skills

Guest Experience

Leadership

Team Coaching

Problem Solving

Communication

Customer Service

Education

2-year degree + 3+ years experience

4-year degree + 1 year experience

Job description

Join Our Team as a Front Desk Manager!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go‑to for smooth check‑ins, smart problem‑solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check‑in to check‑out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver’s license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Boldly reimagined, intentionally honored, rich with comfort. Nestled amongst San Diego’s rolling hills, citrus groves, and desert landscapes, The Inn at Rancho Santa Fe is an escape to a bygone era. Steeped in vintage luxury, rich history, and time‑honored tradition, The Inn has undergone a property‑wide renaissance, inviting guests to experience the charm of a simpler time and place where elegance is innate, hospitality is abundant, and the vibrant joy of a sun‑soaked Southern California lifestyle is all around. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world‑class operation it is today.

Application deadline for Colorado positions: