Springfield Area - Account Manager

Imperial Coffee & Vending; Rogersville (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Aflac

401(k)

Vacation

Sick leave

Paid holidays

Job summary

Imperial Coffee & Vending in Rogersville, MO is seeking an experienced Account Manager to manage and grow a portfolio of customers in Rogersville and surrounding areas. This role emphasizes retention, profitability, and long-term growth, with up to 25% travel.

You will develop strategic plans, conduct executive reviews, and work cross-functionally to deliver a seamless customer experience while expanding services and value for each relationship.

Qualifications

• Three or more years of success in strategic account management or consultative B2B relationship management.
• Proven ability to retain, grow, and improve profitability of customer accounts.
• Executive-level communication, presentation, and relationship-building skills.
• Strong business acumen with ability to identify strategic growth opportunities.
• Willingness to travel up to 25%.
• Bachelor's degree preferred; proficient with MS Office.

Responsibilities

• Develop strategic account plans focused on customer retention, profitability, and long-term growth.
• Conduct executive business reviews and serve as a trusted consultant to your customers.
• Identify opportunities to expand services and increase the value of each customer relationship.
• Resolve complex customer challenges with urgency while maintaining exceptional service standards.
• Collaborate with Operations and other departments to deliver seamless customer experience.
• Prioritize multiple customer initiatives in a dynamic, fast-paced business environment.

Skills

Account management

Relationship management

Executive communication

Negotiation

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Office (Outlook, Excel)

Job description

Job DetailsJob Location: Rogersville (Springfield AREA) - Rogersville, MO 65742Position Type: Full TimeTravel Percentage: Up to 25%Job Shift: Day

Account Manager

Micro Markets | Vending | Office Coffee | Fresh Food Solutions

Territory: Rogersville, Missouri, and Surrounding Areas

Build Relationships. Create Strategic Growth. Deliver Exceptional Results.

We are seeking an experienced Account Manager to manage and grow a portfolio of customers throughout Rogersville and the surrounding areas. This role is focused on maximizing customer retention, increasing account profitability, and identifying opportunities for long-term growth.

Join a company with more than 47 years of success, over 1,000 team members across six states, and a reputation for world-class service, cutting-edge technology, and quality products.

Our industry-leading micro markets, vending, office coffee, and fresh food solutions help organizations create workplace experiences that attract, engage, and retain employees.

You'll have the opportunity to invite customers to tour our 30,000-square-foot, state-of-the-art Rogersville facility, giving them a firsthand look at the innovation, quality, and fresh food program that make Imperial an exceptional partner.

What To Expect

• Develop strategic account plans focused on customer retention, profitability, and long-term growth.
• Conduct executive business reviews and serve as a trusted consultant to your customers.
• Identify opportunities to expand services and increase the value of each customer relationship.
• Resolve complex customer challenges with urgency while maintaining exceptional service standards.
• Collaborate with Operations and other departments to deliver seamless customer experience.
• Prioritize multiple customer initiatives in a dynamic, fast-paced business environment.

What You Bring

• Three or more years of success in strategic account management or consultative B2B relationship management.
• Proven ability to retain, grow, and improve the profitability of customer accounts.
• Executive-level communication, presentation, and relationship-building skills.
• Strong business acumen and the ability to identify strategic growth opportunities.
• A collaborative approach and experience working across multiple departments.
• Strong listening, organizational, and problem-solving skills.
• A self-motivated, responsive, and customer-focused mindset.
• Ability to periodically lift and transport products during customer visits.

Why Join Us?

• Represent a respected, established leader in workplace refreshment solutions.
• Competitive compensation and performance incentives.
• Benefits include health, dental, life insurance, Aflac, 401(k), vacation, sick leave, and paid holidays.
• Individual success within a team environment.
• Opportunity to manage customer relationships and drive retention, profitability, and growth.

If you're a relationship-focused Account Manager who thrives on creating customer value, growing strategic partnerships, and delivering measurable results, we'd love to talk with you about joining our team.

WHAT WE LOOK FOR:

• Proven Relationship builder with unsurpassed interpersonal skills
• Solution based thinker, effective negotiator with C-level executives
• Excellent listening, time management, and communication skills
• Attributes: Customer Focused, Organized, Innovative, Responsible, Growth Oriented, Integrity, Reliable, Entrepreneurial, Dependable, Adaptable, Influential, Consistent, Enthusiastic, Insightful, Self-Reliant

REQUIREMENTS:

• Vending or similar industry knowledge
• Bachelor's Degree preferred
• Strong Microsoft Office skills - Outlook, Excel
• Minimum of 2 years of B2B experience