Spot Commerce Publisher Success Manager

Socket.dev; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Flexible Working

RSUs

Parental Leave

Technology stipend

Coursera subscription

Job summary

impact.com is looking for a Partner Success Manager for Spot Commerce Media to lead onboarding, activation, and revenue growth for a portfolio of publishers. You will bridge affiliate and commerce content, align CPC campaigns with publisher inventory, and advocate for publishers within the ad tech ecosystem.

You will own end-to-end onboarding, drive performance reviews, and collaborate with brand teams to scale Spot.

Qualifications

• 3+ years of customer success, account management, or partner success experience, ideally in affiliate marketing, ad technology, or digital media.
• Proven ability to manage a portfolio of clients across onboarding, performance delivery, and growth — with measurable commercial outcomes.
• Strong analytical skills — comfortable working with performance data, building reporting summaries, and translating numbers into actionable recommendations.
• Excellent written and verbal communication, with the ability to engage confidently with editorial, technical, and commercial stakeholders at publisher organisations.

Responsibilities

• Lead end-to-end onboarding of new publishers onto Spot, managing technical setup, integration validation, and initial campaign activation
• Coordinate with publishers' technical and editorial teams to ensure Spot is correctly implemented and contextual matching is working as intended
• Manage onboarding tasks, tickets, and timelines, liaising with the development team on any custom integration requirements
• Produce clear, concise onboarding documentation and briefing materials tailored to each publisher's content and commercial context
• Work closely with other Publisher Success Managers to provide publishers with a seamless onboarding and aftercare experience.

Skills

Publisher knowledge

Ad tech literacy

Customer success experience

Analytical skills

Communication skills

Programmatic knowledge

Education

Bachelor's degree or equivalent

Tools

Trackonomics

Google Ad Manager

Job description

impact.com is looking for a Partner Success Manager for Spot Commerce Media to lead onboarding, activation, and revenue growth for a portfolio of publishers. You will bridge affiliate and commerce content, align CPC campaigns with publisher inventory, and advocate for publishers within the ad tech ecosystem.

You will own end-to-end onboarding, drive performance reviews, and collaborate with brand teams to scale Spot.