Sportsbook Ticket Writer - Full Time - (The M Resort)

Caesars Entertainment; Las Vegas (NV); On-site; USD 40,000 - 56,000; Full time

Job summary

Caesars Digital in Las Vegas is seeking a friendly, customer-focused Retail Sportsbook Associate to greet regulars and novice bettors, explain betting options, and guide guests toward responsible wagering with clear, helpful answers.

You will work with teammates and supervisors to process transactions, resolve disputes, stay compliant with company policies and gaming regulations, and maintain a welcoming retail floor.

Qualifications

• Top-tier customer service to encourage repeat visits.
• Adhere to company rules and gaming control board regulations.
• Familiar with betting options and able to discuss options with customers.
• Resolve customer disputes and escalate when needed.
• Collaborate with team and leadership to deliver service.
• Accurately complete paperwork and documentation per policy.

Responsibilities

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all company and gaming control board regulations.
• Familiarize yourself with betting options and discuss them with customers.
• Resolve disputes and escalate to supervisor when needed.
• Be a positive team member and collaborate with staff and leadership.
• Ensure all necessary paperwork and documentation is completed as required.

Skills

Customer service

Regulatory compliance

Engaging customers

Dispute resolution

Teamwork

Documentation

Job description

Job DescriptionReporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Job DescriptionReporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards Other duties as assigned

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Additional Requirements

• Must be able to stand for extended periods of time
• Must be 21 years of age
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries

About UsAt Caesars Digital, We Don’t Just Play the Game — We Set the Standard.As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.From cutting‑edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.Ready to make your mark on the Empire?Explore our open roles and discover how you can help shape the future of gaming.Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.