Sportsbook Ticket Writer - Full Time - (The M Resort)

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Sportsbook & Casino in Las Vegas is seeking an engaging Retail Sportsbook Associate to greet customers, answer questions, and guide them through betting options with responsible guidance. You will be the face of our retail operation, delivering a high level of service to regulars and first-time bettors alike.

Work with the team and supervisors to ensure paperwork and gaming regulations are followed, resolve disputes, and maintain a welcoming atmosphere as you help guests enjoy betting

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Adhere to all rules and regulations set forth by the company and gaming control board.
• Familiarity with betting options and ability to discuss them with customers.
• Resolve customer disputes/complaints and elevate to direct supervisor when needed.
• Collaborate with team members and leadership to ensure smooth operations.
• Complete paperwork/documentation according to company policy and gaming control board standards.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards

Skills

Customer service

Regulatory compliance

Communication

Teamwork

Job description

Job DescriptionReporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Job DescriptionReporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards Other duties as assigned

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Additional Requirements

• Must be able to stand for extended periods of time
• Must be 21 years of age
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries

About UsAt Caesars Digital, We Don’t Just Play the Game — We Set the Standard.As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.From cutting‑edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.Ready to make your mark on the Empire?Explore our open roles and discover how you can help shape the future of gaming.Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.