Sportsbook Supervisor - Full Time- (Cactus Pete's)

Caesars Entertainment; Jackpot (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

Caesars Entertainment is seeking a sportsbook operations leader to serve as a face of our retail sportsbook. You will deliver top-tier customer service to regulars and first-time bettors while guiding a team of staff to ensure smooth, compliant operations.

You will help manage labor costs, inventory, and promotions, while mentoring team members and maintaining strong written and verbal English communication. This role may require flexible shifts and weekend coverage.

Qualifications

• Provide high level of customer service to regulars and novice bettors.
• Lead and mentor sportsbook staff to improve performance.
• Strong written and verbal communication in English.

Responsibilities

• Help the Book Manager maximize sportsbook profitability.
• Manage labor costs and inventory control.
• Hold regular meetings with sportsbook leadership to plan initiatives.
• Mentor employees to improve ticket writing.
• Motivate staff to deliver high level of customer service to all customers.
• Handle escalated customer complaints/issues.
• Ensure staff comply with company and Gaming Control Board rules.

Skills

Customer service

Leadership

Mentoring staff

Communication skills

English proficiency

Flexible shifts

Self-starter

Job description

Job Description

Reporting to the District Manager, you willbefaceof our retail operation by providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Reporting to the District Manager, you willbefaceof our retail operation by providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to delivera high levelof customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff isoperatingin a manner that follows all company and state gaming agency rules and regulations

Qualifications

• Must be 21 years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and otherjurisdictionsifdeemednecessary
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
• Obtain an Employer Identification Number (EIN)
• Ability to motivate, lead, and mentor staff members
• Strong communicationskills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative

Additional Requirements

• Must be able to stand for extended periods of time
• Must be able to lift,pullor push 25lbs.
• Must be ableto writefor extended periods of time.
• Must be able to twist,bendor reach with no significant boundaries

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.