Sportsbook Teller: Fast-Paced Cash & Ticket Pro

Hollywood Casino-Aurora, Inc.; Aurora (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Aurora is hiring a sportsbook teller to write, verify, and pay on sports wagers while ensuring compliance with gaming rules and department policies. You will deliver friendly service in a fast-paced environment at Hollywood Casino-Aurora.

The role starts at $15.00 per hour with benefits, including day-one medical coverage and a 401(k) match. Must be 21+, have a high school diploma or GED, and be flexible to work holidays, nights, weekends, and overtime.

Qualifications

• Minimum 21 years of age.
• High school diploma or GED; or six months experience in guest service operations; or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Minimum of six (6) months cash-handling experience.
• Ability for work as part of a team in a high-volume environment.

Responsibilities

• Respond to supervisor requests in guest interactions and concerns.
• Maintain a cash bank; accept payments and give correct change.
• Stock sportsbook writer/cashier stations; keep stations neat and stocked.
• Write sports tickets accurately and timely.
• Make payments on winning tickets; verify tickets and payoffs.
• Maintain and reconcile bank; explain wagering rules to guests.
• Provide information and assistance to customers to ensure superior guest service.
• Offer information on activities and direct guests for more information as needed.
• Create and enter player tracking cards.
• Report escalated issues and suspicious activity to management.

Skills

Cash handling

Customer service

Teamwork

Flexibility

Guest interaction

Education

High school diploma or GED

Job description

PENN Entertainment in Aurora is hiring a sportsbook teller to write, verify, and pay on sports wagers while ensuring compliance with gaming rules and department policies. You will deliver friendly service in a fast-paced environment at Hollywood Casino-Aurora.

The role starts at $15.00 per hour with benefits, including day-one medical coverage and a 401(k) match. Must be 21+, have a high school diploma or GED, and be flexible to work holidays, nights, weekends, and overtime.