Sportsbook Supervisor - Lead Customer Experience & Growth

Caesars Sportsbook & Casino; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Sportsbook & Casino in Missouri is seeking a retail sportsbook supervisor to lead front-line staff, ensure compliance, and deliver exceptional customer service to regulars and novice bettors.

You will report to the District Manager, manage staffing and costs, mentor ticket writers, drive promotions, and uphold all state gaming rules and company policies in a fast-paced environment.

Qualifications

• Experience in a sportsbook or gaming environment is preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong written and verbal communication skills.
• Professional appearance and demeanor expected.
• Self-starting attitude with initiative and accountability.
• Commitment to delivering high levels of customer service to patrons.

Responsibilities

• Assist the Book Manager in maximizing profitability and operational awareness.
• Manage labor costs and inventory within the sportsbook.
• Hold regular meetings with leadership to develop strategic initiatives.
• Mentor employees to improve ticket-writing and service skills.
• Motivate staff to deliver high levels of service to regulars and novice bettors.
• Handle escalated customer complaints and resolve issues.
• Ensure compliance with company policies and state gaming regulations.

Skills

Sportsbook experience

Leadership

Communication skills

Professional appearance

Self-starter

Customer service

Job description

Caesars Sportsbook & Casino in Missouri is seeking a retail sportsbook supervisor to lead front-line staff, ensure compliance, and deliver exceptional customer service to regulars and novice bettors.

You will report to the District Manager, manage staffing and costs, mentor ticket writers, drive promotions, and uphold all state gaming rules and company policies in a fast-paced environment.