Sportsbook Supervisor: Drive Customer Experience & Ops

Caesars Entertainment

Bossier City (LA)

On-site

USD 45,000 - 65,000

Full time

2 days ago

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Job summary

Caesars Digital in Louisiana operates a sportsbook role focused on delivering excellent customer service for bettors, processing wagers and managing cash transactions. The position requires building knowledge of wagering types, maintaining accuracy, and guiding staff to follow AML regulations and betting limits.

The role emphasizes supervisory responsibilities, budget awareness, and high-volume, fast-paced interactions with guests in a casino environment.

Qualifications

Excellent interpersonal and communication skills with guests and employees.
Excellent verbal and written skills in English.
Ability to analyze financial statements.
Ability to explain wagering to new guests
Ability to plan and execute departmental budget.
Excellent organizational skills.
Able to obtain a MS gaming license.
2 years supervisory experience preferred.
College education with Financial or Business background preferred.
High school diploma or equivalent required.

Responsibilities

Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
Accurately maintains bank.
Verifies winning tickets.
Handles and solves any concerns and questions by customers.
Explains wagering information when needed.
Maintains and updates betting boards or Televisions for customers to view.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Supervises all wagering policies of the Race & Sportsbook
Ensure AML & Title 31 procedures are followed and tracked accurately.
Supervises the function of all personnel in Sportsbook Operation insuring maximum productivity.
Coaches, guides and instructs personnel in the proper performance of duties.
Ensure Betting limits guidelines are followed.
Remains aware of legislative action affecting business opportunities.
Insures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
Assures facilities and equipment are available and functioning properly.
Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance.