Sportsbook Floor Security Representative

DraftKings Inc.; Scottsdale (AZ); On-site; USD 25,000 - 32,000; Full time

Job summary

DraftKings Inc. is seeking a Security Guard for our Retail Sportsbook to help create a safe and welcoming environment where guests and team members can focus on the experience.

You will verify IDs, monitor entry points, respond to incidents, and report safety issues, collaborating with cross-functional teams to protect assets and ensure compliance. This full-time role requires a high school diploma, strong customer service skills, clear communication, calmness under pressure, and flexibility to

Qualifications

• High school diploma or GED equivalent.
• Strong customer service skills with basic computer proficiency.
• Clear verbal and written communication, with the ability to remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays in a fast-paced environment.
• The ability to stand and walk for extended periods, navigate stairs frequently, and lift up to 35 lbs.

Responsibilities

• Verify patron identification, monitor entry points, and operate metal detectors to ensure compliance with safety and age verification protocols.
• Maintain a visible security presence by observing activity, identifying potential risks, and reporting violations, suspicious behavior, or illegal activity to management.
• Respond to incidents including patron disputes, aggressive behavior, intoxication, medical situations, and other safety-related events, providing support and first aid when needed.
• Document and report incidents such as theft, property damage, injuries, and unusual occurrences, while assisting with asset protection and secure transfers.
• Provide directions and support to guests and vendors, helping ensure a smooth and organized experience throughout the venue.

Skills

Customer service

Communication

Basic computer proficiency

Calm under pressure

Education

High school diploma or GED

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Security Guard in our Retail Sportsbook, you'll help create a safe, secure, and welcoming environment where customers and team members can focus on enjoying the experience. You'll be at the center of daily operations, monitoring activity, responding to incidents, and ensuring everything runs smoothly on the floor. Working with cross-functional teams, you'll play a critical role in maintaining compliance, protecting assets, and delivering a seamless guest experience.

What You'll Do

• Verify patron identification, monitor entry points, and operate metal detectors to ensure compliance with safety and age verification protocols.
• Maintain a visible security presence by observing activity, identifying potential risks, and reporting violations, suspicious behavior, or illegal activity to management.
• Respond to incidents including patron disputes, aggressive behavior, intoxication, medical situations, and other safety-related events, providing support and first aid when needed.
• Document and report incidents such as theft, property damage, injuries, and unusual occurrences, while assisting with asset protection and secure transfers.
• Provide directions and support to guests and vendors, helping ensure a smooth and organized experience throughout the venue.

What You'll Bring

• High school diploma or GED equivalent.
• Strong customer service skills with basic computer proficiency.
• Clear verbal and written communication skills, with the ability to remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays in a fast-paced environment.
• The ability to stand and walk for extended periods, navigate stairs frequently, and lift up to 35 lbs.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. The US hourly rate for this full-time position is 18.47 USD - 23.08 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.