Sportsbook Floor Security & Guest Experience Lead

DraftKings; Scottsdale (AZ); On-site; USD 25,000 - 32,000; Full time

Job summary

DraftKings, based in Boston and operating a Retail Sportsbook, seeks a Security Guard to maintain a safe, welcoming environment, monitor entrances, and respond to incidents across shifts. The role emphasizes age verification, asset protection, and guest assistance in a fast-paced venue.

The position requires a high school diploma or GED, strong customer service, clear communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED is required.
• Strong customer service skills and basic computer proficiency.
• Clear verbal and written communication; able to stay calm under pressure.

Responsibilities

• Verify patron identification and age verification; operate metal detectors and ensure safety compliance.
• Maintain a visible security presence; observe activity and report violations or suspicious behavior.
• Respond to incidents, assist guests, and provide first aid when needed.
• Document incidents and assist with asset protection and secure transfers.
• Provide directions and support to guests and vendors to ensure a smooth venue experience.

Skills

Customer service

Verbal communication

Calm under pressure

Crowd control

Stamina

Education

HS Diploma or GED

Job description

DraftKings, based in Boston and operating a Retail Sportsbook, seeks a Security Guard to maintain a safe, welcoming environment, monitor entrances, and respond to incidents across shifts. The role emphasizes age verification, asset protection, and guest assistance in a fast-paced venue.

The position requires a high school diploma or GED, strong customer service, clear communication, and the ability to work evenings, weekends, and holidays.