Sportsbook Ticket Writer

Fanatics Betting & Gaming; Saint Charles (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Fanatics Betting & Gaming is hiring for a sportsbook cashier role. The team focuses on delivering excellent guest service in a fast-paced environment, handling cash, processing bets, and helping customers understand wagering options.

Ideal candidates are 21+, comfortable with licenses, and able to work nights, weekends, and holidays. Join a dynamic, regulated gaming operation with room for growth and continued excellence in customer experience.

Qualifications

• Must have basic computer knowledge.
• Must be able to provide a high level of customer service in a fast paced environment.
• Must be 21+ years of age and able to obtain a Gaming License.
• Strong written and verbal communication skills.
• Ability to stand for extended periods and work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Provide the highest level of customer service, ensuring customers feel comfortable and become regular guests.
• Write, verify, and process payments on tickets for sports wagers per policy.
• Maintain a cash bank for the shift and provide correct change.
• Stock stations with supplies and keep work areas neat.
• Write sports tickets accurately and timely.
• Pay winning tickets accurately and timely; verify tickets.
• Explain wagering rules, lines and odds to guests.
• Assist customers with information and directions as needed.
• Greet guests in a positive, friendly manner.
• Report escalated issues and any suspected activity to management.
• Comply with MD Lottery and Fanatics rules and procedures.
• Understand the full bet offering and answer questions confidently.
• Resolve customer disputes and escalate when needed.
• Maintain a positive attitude and a clean paperwork trail.

Skills

Cash handling

Customer service

Communication

Math skills

Stamina

Job description

Fanatics Betting & Gaming is hiring for a sportsbook cashier role. The team focuses on delivering excellent guest service in a fast-paced environment, handling cash, processing bets, and helping customers understand wagering options.

Ideal candidates are 21+, comfortable with licenses, and able to work nights, weekends, and holidays. Join a dynamic, regulated gaming operation with room for growth and continued excellence in customer experience.