Sportsbook Ticket Specialist

Fanatics Commerce; Saint Charles (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Fanatics Betting and Gaming is seeking a dedicated sportsbook cashier to greet guests, process sports wagers, and manage cash with accuracy. You’ll handle ticket creation, validation, and payout while ensuring compliance with MD Lottery rules and Fanatics policies.

The role demands excellent communication, reliability, and a flexible schedule, including nights and weekends. The successful candidate will maintain a neat workstation, assist guests in a fast-paced environment, and contribute to a

Qualifications

• Must have basic computer knowledge.
• General Sports and Sports Betting knowledge preferred, but not necessary.
• Must be able to obtain a Gaming License from the MD Lottery.
• Must be able to stand for extended periods of time.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at Fanatics Sportsbook.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock sportsbook Writer/Cashier’s stations with adequate supplies; keeps all stations neat and clean.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.
• Greet guests in a positive, friendly manner and escalate issues as needed.
• Adhere to all rules and regulations set forth by MD Lottery and Fanatics.
• Become familiar with entire bet offering and be able to answer questions about the offering with confidence.
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed.

Skills

Basic computer knowledge

Cash handling

Customer service

Communication skills

Job description

Fanatics Betting and Gaming is seeking a dedicated sportsbook cashier to greet guests, process sports wagers, and manage cash with accuracy. You’ll handle ticket creation, validation, and payout while ensuring compliance with MD Lottery rules and Fanatics policies.

The role demands excellent communication, reliability, and a flexible schedule, including nights and weekends. The successful candidate will maintain a neat workstation, assist guests in a fast-paced environment, and contribute to a