Retail Sportsbook Supervisor: Lead Customer Experience

Caesars Entertainment; Laughlin (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Caesars Entertainment’s Caesars Digital division seeks an enthusiastic sportsbook team member in Laughlin to be the face of our retail operation and to deliver high levels of customer service to regulars and new bettors, guiding them through betting options with responsible guidance.

Reporting to the District Manager, you will help manage staff, control labor costs, and uphold gaming regulations while delivering a welcoming experience in a fast-paced environment.

Qualifications

• Prior work experience in a sports book is highly preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Skills

Customer service

Leadership

Staff mentoring

Communication

Self-starter

Job description

Caesars Entertainment’s Caesars Digital division seeks an enthusiastic sportsbook team member in Laughlin to be the face of our retail operation and to deliver high levels of customer service to regulars and new bettors, guiding them through betting options with responsible guidance.

Reporting to the District Manager, you will help manage staff, control labor costs, and uphold gaming regulations while delivering a welcoming experience in a fast-paced environment.