Sports Grill Counter Attendant Part Time

Spokane Tribe Casino; Airway Heights (WA); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading casino in Airway Heights seeks a Food and Beverage Server who will provide excellent service to guests while efficiently managing food and beverage orders. This role requires strong customer service skills, basic culinary knowledge, and the ability to handle cash transactions. If you have a passion for customer service and enjoy working in a busy environment, apply now to join their team!

Qualifications

• Basic math skills required.
• Prior money handling skills and customer service experience preferred.
• Knowledge of commercial espresso machines and cooking equipment is necessary.

Responsibilities

• Provide food and beverage to guests promptly and courteously.
• Handle cash transactions and maintain an accurate cash drawer.
• Prepare high-quality beverages and food items according to standards.

Skills

Math Skills

Verbal Communication

Customer Service

Problem Solving

Education

High School Degree or Equivalent

Tools

Commercial Espresso Machines

Cooking Equipment

Job description

POSITION SUMMARY

The individual in this position is responsible for providing food and beverage to guests in a quick, efficient, and courteous manner as well as have some basic culinary skills. Performs responsibilities in accordance with all Company standards, policies, and procedures.

GENERAL ACCOUNTABILITIES

1. Welcome and connect with every customer. Discovers customers needs and appropriately suggests product to enhance service and meet sales goals.
2. Be familiar with the menu and the preparation of menu items.
3. Take guests orders and accurately input them into the computer/register.
4. Complete assigned side work and any additional tasks.
5. Ability to properly balance cash drawer.
6. Must be able to handle all cash transactions including credit cards, comps, promotions, coupons, discounts, and player points.
7. Prepare beverage and food of the highest quality by following standards of service for the Grab and Go.
8. Operate cash register and handles money.
9. Clean and maintain the appearance of all merchandise and customer areas.
10. Respond to customer inquiries and their requests.
11. Learn and demonstrate creating the Spokane Tribe Casino experience.
12. Must be able to multitask and assist customers swiftly and efficiently.
13. Must be able to effectively communicate and problem solve.
14. Report to supervisor or manager any customer complaints or issues.
15. Monitor stock and communicate with supervisor.
16. Secures the outlet for Opening and Closing.
17. Communicates guest opportunities and situations to management or relief personnel.

JOB QUALIFICATIONS

Basic math skills. Verbal communication and customer service skills required. Prior money handling skills, computer skills, required. Must be knowledgeable in areas regarding operation of Commercial Espresso machines, cooking equipment and have a basic working knowledge of beverages. These skills and abilities are typically acquired through completion of a high school degree or equivalent, as well as through two months of on-the-job training or equivalent experience. Must be able to obtain required food handlers' certifications.