Sports and Rec Store General Manager

Extra Mile E-Commerce; Omaha (NE); On-site; USD 70,000 - 130,000; Full time

Job summary

Extra Mile seeks a General Manager for its Omaha-area division to drive day-to-day performance, oversee store operations, and lead a high-performing team. You will manage sales growth, margins, inventory, and logistics while delivering an exceptional customer experience.

Responsibilities include leading a consultative sales process, coordinating delivery and scheduling, and maintaining safety and service standards.

Qualifications

• 3+ years of management experience in retail or related field.
• Proven ability to lead and coach a sales team in a consultative environment.
• Strong operational skills across inventory, scheduling, and vendor management.
• Comfort owning a P&L, budgets, and performance metrics.
• Excellent communication and leadership skills, with a family-friendly customer focus.
• Highly organized and able to juggle priorities during a busy seasonal cycle.

Responsibilities

• Own the division's revenue, gross margin, and profitability targets and lead high-ticket sales processes.
• Recruit, hire, train, schedule, and develop a store and sales team with clear standards.
• Coordinate delivery, service, and fulfillment scheduling across the regional area.
• Oversee purchasing, inventory levels, and vendor relationships to protect margin.
• Uphold service standards and resolve escalated questions, warranty issues, and service concerns.
• Ensure safety standards and enforce safe work practices for the team.
• Manage the P&L, budgets, payroll, and expenses, and use data to guide staffing and product decisions.

Skills

Store leadership

Sales results

Operational management

P&L ownership

Communication

Organization

Values adherence

Job description

ABOUT EXTRA MILE

Extra Mile is a dynamic and growing company with a portfolio of businesses. This role leads one of those divisions: a single, well-established sports and recreation retail store in the greater Omaha area that serves families and customers across the region. We are driven by our core values and are committed to delivering excellence in everything we do. Our core values include:

• Put Customers First: We make sure customers are always happy, no matter the cost. We sacrifice our own desires, time, and ego to put customers before ourselves.
• Go the Extra Mile Every Time: We pursue excellence as a company and go above and beyond to deliver happiness to our customers.
• Play Like Championship Level Teammates: We push ourselves and each other to higher levels of performance. We put our teammates before ourselves and are in it to win together.
• Get Better Every Day: We constantly learn and improve together, never settling for the status quo.

POSITION OVERVIEW

As the General Manager of this single Extra Mile store, you will own the day-to-day performance of one sports and recreation retail division, reporting to Extra Mile ownership and leadership. This is a store-level leadership role, not a company-wide one: you run this location end to end. You will be responsible for profitably growing sales, building and leading a high-performing store team, and managing the operations, inventory, and logistics that keep the store running — while delivering an exceptional experience for every customer.

KEY RESPONSIBILITIES

• Sales Strategy and Growth: Own the division's revenue, gross margin, and profitability targets, and lead a consultative, high-ticket sales process from first contact through quote, financing, close, and follow-up.
• Team Building and Leadership: Recruit, hire, train, schedule, and develop a productive store and sales team, holding everyone accountable to clear sales, safety, and service standards.
• Operations and Logistics: Coordinate delivery, service, and fulfillment scheduling across the regional service area so orders are completed on time, on budget, and to standard.
• Inventory and Vendor Management: Oversee purchasing, inventory levels, and vendor relationships across all product lines to protect margin and avoid stockouts or overstock.
• Customer Experience: Set and uphold service standards that make every visit friendly, helpful, and memorable, and resolve escalated questions, warranty issues, and service concerns quickly and fairly.
• Safety: Ensure the store and all products meet the highest safety standards, and enforce safe work practices for the team.
• Financial Management: Manage the P&L, budgets, payroll, and expenses, and use sales and operational data to make decisions on staffing, product mix, marketing, and pricing.

QUALIFICATIONS

• 3+ years of management experience in retail, home improvement, specialty products, or a related field, including direct responsibility for sales results and a team.
• Proven ability to lead and coach a sales team in a consultative or high-ticket selling environment.
• Strong operational skills across inventory, scheduling, and vendor management.
• Comfort owning a P&L, budgets, and performance metrics.
• Excellent communication and leadership skills, with a genuine, family-friendly customer focus.
• Highly organized and able to juggle competing priorities during a busy, seasonal sales cycle.
• A commitment to our core values: Put Customers First, Go the Extra Mile Every Time, Play Like Championship Level Teammates, and Get Better Every Day.

EXPECTED OUTCOMES

• Hit or exceed the division's revenue and gross-margin targets in the first 12 months.
• Build and retain a fully staffed, high-performing store and sales team.
• Deliver a smooth, well-executed peak season with on-time order fulfillment.
• Identify and grow additional revenue streams that complement core product sales.

COMPENSATION

$70,000–$85,000 base salary plus performance-based commission tied to division results, with on-target total earnings of roughly $90,000–$130,000.

WHY EXTRA MILE?

• Join a dynamic and growing company with a strong commitment to excellence.
• Run an established, family-focused business as its own division, with real ownership of results.
• Opportunity to make a significant impact on the growth and success of our business.