General Manager - Outlets of Des Moines

Gap Inc.; Des Moines (IA); On-site; USD 70,000 - 100,000; Full time

Job summary

Gap Inc. in Des Moines, IA is seeking a General Manager to lead a store team and deliver a profitable business plan.

You will align brand vision with daily operations, drive sales growth, manage Customer Operations, Merchandising, Product Operations, and talent development, and coach your team to achieve goals. The role requires 3–5 years of retail leadership, a college degree or equivalent, strong communication, and the ability to manage schedules, budgets, and compliance.

Qualifications

• 3–5 years of retail leadership experience.
• College degree or equivalent experience preferred.
• Strong communication with customers and employees.
• Experience managing store P&L and budgets.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Analyzes results and identifies opportunities to drive KPIs.
• Forecasts and schedules to drive profitable sales.
• Manages store budget for daily operations and P&L.
• Builds productive teams through sourcing and development.
• Coaches team performance and delivers training.
• Ensures SOPs and initiatives are implemented.
• Leads omni-channel initiatives for a frictionless customer experience.

Skills

Retail leadership

Forecasting

Scheduling

Team development

P&L management

Customer service

Communication

Education

College degree

Tools

POS systems

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills