Bilingual Customer Service & Language Specialist (Mandarin and Cantonese) (W-2 Employee)

Universal Language Service, Inc.; Bellevue (WA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Full benefits package, including medical insurance

Job summary

A language service provider in Bellevue, WA is seeking a dedicated Bilingual Customer Service & Language Specialist fluent in Mandarin and Cantonese. This full-time on-site position involves delivering interpretation services and managing interpreter assignments. Candidates should possess strong bilingual skills, excellent communication abilities, and a background in customer service. A bachelor's degree is preferred, along with relevant experience.

Qualifications

• Strong bilingual proficiency in English and Mandarin and Cantonese.
• Prior interpretation experience preferred.
• Medical DSHS or national interpreter certification is a plus.

Responsibilities

• Deliver real-time OPI/VRI interpretation services.
• Assist interpreters with documentation and profiles.
• Coordinate interpreter assignments and manage schedules.

Skills

Bilingual proficiency in Mandarin and Cantonese

Excellent communication skills

Organization skills

Customer service skills

Attention to detail

Education

Bachelor’s degree in Linguistics or related field

Job description

Bilingual Customer Service & Language Specialist (Mandarin and Cantonese) (W-2 Employee)

Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Mandarin and Cantonese) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities.

Position: Bilingual Customer Service & Language Specialist (Mandarin and Cantonese) (W-2 Employee)
Location: Onsite, Bellevue, WA
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST) or 8:30 AM – 5:30 PM (PST)
Employment Type: Full-time, W-2
Languages Needed:

• Mandarin and Cantonese

About the Role: The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities:

• Deliver real-time OPI/VRI interpretation services in Mandarin and Cantonese and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions

Requirements:

• Strong bilingual proficiency in English and Mandarin and Cantonese
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Education & Professional Background:

• Bachelor’s degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening Requirements:

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation:

• Up to $25 per hour, depending on qualifications and relevant experience
• Full benefits package available, including medical insurance

Join our team and contribute to delivering exceptional language services to our diverse clientele.