Spine Joint & Pain - Receptionist - Full Time

Murfreesboro Medical Clinic; Murfreesboro (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability coverage

FSA & HSA options

401(k) with company match

Gym membership reimbursement

Wellness programs

Job summary

Murfreesboro Medical Clinic is seeking a full-time Spine Joint & Pain Receptionist at the Main Campus in Murfreesboro, TN. The role provides clerical support for the podiatry, spine, joint and pain departments, greets patients, handles calls, schedules appointments, and processes payments with a patient-first approach.

The position requires a high school diploma or GED; experience is preferred but not required.

Qualifications

• Excellent communication with patients, coworkers and providers.
• Ability to manage multiple tasks in a fast-paced clinic.
• Demonstrated professionalism and courteous patient interaction.

Responsibilities

• Represent MMC in a courteous and professional manner.
• Greet guests and callers; take accurate messages.
• Process voicemails and faxes; input information into EMR as directed.
• Collect co-payments and process payments; prepare daily deposits.
• Schedule appointments and send paperwork to new patients.
• Maintain a clean work area and adhere to HIPAA and OSHA guidelines.

Skills

Communication

Multitasking

Professionalism

Customer service

Computer skills

Education

High school diploma or GED

Job description

Spine Joint & Pain - Receptionist - Full Time

Main Campus - 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America

Job Description

To provide clerical support in the Podiatry, Spine, Joint and Pain department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others are constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities include walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Job Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages which include all required information
• Process voicemails and faxes
• Be at your workstation on time and prepared to start the day
• Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
• Accurately input diagnostic testing into EMR as directed by providers
• Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary
• Correctly process payments and receipts
• Prepare daily deposit and maintain cash bag/Phreesia balance
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Prepare and process fee tickets, patient forms, referrals, etc. for patient appointments and any other requests indicated on the fee ticket
• Schedule appointments to include detailed information
• Send all necessary paperwork to new patients
• Manchester Only: Uses computer system to generate information necessary for billing.
• Assist answering incoming phone calls and Doctor’s line
• Correctly file fee tickets, stock copier, stock appointment cards, doctor cards, and other items needed daily
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Complete all Healthstream assignments on time
• Keep your work area and the clinic clean
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
• Be knowledgeable of and adhere to all MMC policies and procedures.
• With instruction, perform other duties as required or assigned

Required Skills

• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience Requirements

High School diploma or GED

Experience preferred but not required

Benefits

We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

*This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.