Spectrum SME: Tier II Support & COOP Readiness

Calvert Systems Engineering; Fort Meade (MD); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental and vision for employee

401k with company contribution

Life and AD&D insurance

Disability insurance

Tuition reimbursement

PTO and holidays

Job summary

Calvert Systems Engineering is seeking a Spectrum SME to provide Tier II technical support for SIS GEMSIS spectrum management tools (SXXI, E2ESS, JSIRO, JSDR, ISD). The role involves SOPs, incident management, and training, with COOP planning and relocation readiness within a three-hour drive of the primary site.

The candidate should have SECRET clearance, DoD 8140 certification, and 8+ years in spectrum operations, capable of guiding major technology projects and resolving customer issues

Qualifications

• CompTIA Security+ CE certification, or DoD-approved certification per DoD 8140 required.
• SECRET security clearance required.
• Minimum of 8+ years' experience supporting spectrum operations.
• Possess domain and expert technical knowledge.
• Proven skill planning and leading major technology assignments.
• Ability to evaluate and troubleshoot customer support issues with spectrum tools and recommend and/or assist with fixes and changes.

Responsibilities

• Create a monthly incident report or matrix and update Tier II incident tickets utilizing the DISA ITSM+ request and incident management system as required.
• Forward unresolved issues/incidents as necessary to the next appropriate level.
• Update and close incident tickets as issues are resolved and notify the users as such.
• Provide support to DISA GSD Tier I team for SIS Helpdesk incident management process improvement, SOPs, metrics, education, and training as needed.
• Prepare and Practice Continuity of Operations Plan (COOP) procedures in the event spectrum tools support operations need to be relocated to an undisclosed location.
• Identify requirements and procedures necessary to COOP to an undisclosed location.
• Document processes to COOP to an undisclosed location.
• Provide spectrum tools support within three (3) business days of arriving at COOP location.

Skills

Spectrum operations

Incident management

Customer support

Technical documentation

Education

CompTIA Security+ CE

Tools

SXXI

E2ESS

JSIRO

JSDR

ISD

DISA ITSM+

Job description

Calvert Systems Engineering is seeking a Spectrum SME to provide Tier II technical support for SIS GEMSIS spectrum management tools (SXXI, E2ESS, JSIRO, JSDR, ISD). The role involves SOPs, incident management, and training, with COOP planning and relocation readiness within a three-hour drive of the primary site.

The candidate should have SECRET clearance, DoD 8140 certification, and 8+ years in spectrum operations, capable of guiding major technology projects and resolving customer issues