Specimen Technician - Hospital

Quest Diagnostics; Green Bay (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Specimen Technician to join their team in Green Bay. This role involves preparing patient specimens, ensuring compliance with hospital processing procedures, and providing exceptional customer service. Ideal candidates will have a background in medical terminology and experience in a laboratory environment. With a focus on teamwork and minimal supervision, this position offers a dynamic work atmosphere where your contributions directly impact patient care. Join a company that values health and well-being, offering competitive pay and comprehensive benefits to support your career growth.

Benefits

Medical, Dental & Vision Insurance

401(k) with Company Match

Flexible Spending Accounts

Education Assistance

Annual Performance Bonus

Vacation and Health/Flex Time

Employee Stock Purchase Plan

Career Advancement Opportunities

Mental Health Programs

Well-being Programs

Qualifications

• 1-3 years of working experience in a medical or laboratory setting.
• Ability to enter 6,000 alphanumeric keystrokes/hour.

Responsibilities

• Prepare patient specimens with accuracy and timeliness.
• Provide exceptional customer service as a liaison between clients and laboratory.

Skills

Data Entry Skills

Communication Skills

Problem-Solving Skills

Microsoft Office Suite

Hospital LIS Systems Knowledge

Education

High School Diploma or Equivalent

Job description

Overview

Specimen Technician - Hospital - Green Bay,WI - Monday-Friday 8:00AM-4:30PM

The Hospital Specimen Associateis responsible for the preparation of patient’s specimens in a hospital location wheremultiple Hospital Specimen Associates work together with minimal direction. The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.

Pay Range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs• Annual, no-cost health assessment program Blueprint for Wellness• healthyMINDS mental health program• Vacation and Health/Flex Time• 6 Holidays plus 1 "MyDay" off• FinFit financial coaching and services• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service• Employee stock purchase plan• Life and disability insurance, plus buy-up option• Flexible Spending Accounts• Annual incentive plans• Matching gifts program• Education assistance through MyQuest for Education• Career advancement opportunities• and so much more!

Responsibilities

Specimen Processing & Test Send Out Responsibilities

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific)
• Print Quest performed testing reports
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific)

Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additionalsample requests, and other client issues related to area of responsibility.

Customer Service Responsibilities

• Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization.
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Qualifications

QUALIFICATIONS

Required WorkExperience:

• 1 – 3 years of working experience

Preferred Work Experience:

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory
• Previous experience in a hospital laboratory environment preferred

Physical and Mental Requirements:

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safety habits.
• Able to sit or stand for long periods.

Knowledge:

• N/A

Skills:

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS Systems knowledge or experience a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.

EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-86644

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.