Specimen Technician - Hospital

Quest Diagnostics Incorporated; Cambridge (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Employee stock purchase plan

Vacation & Health Time

Education assistance

Job summary

Quest Diagnostics Incorporated is hiring a Specimen Technician - Hospital in Cambridge, MA. The position supports specimen preparation, test ordering, and liaison work with hospital staff to ensure accurate processing and timely reporting.

The role emphasizes data entry, problem solving, and strong communication within a multi-shift hospital lab environment. Eligible for annual incentive plans and comprehensive benefits per corporate programs.

Qualifications

• Data-entry background with ability to input 6,000 keystrokes/hour or more.
• Strong communication and customer-service skills in a hospital/clinical setting.
• Experience with hospital LIS systems and Quest Diagnostics platforms preferred.

Responsibilities

• Prepare patient specimens for testing in a hospital setting.
• Coordinate with hospital staff and Quest team to ensure timely specimen handling.
• Provide proactive customer support and resolve issues related to specimens and orders.

Skills

Data entry

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Team collaboration

Adaptability

Safety awareness

Education

High School Diploma or Equivalent

Tools

Hospital LIS systems

Job description

Specimen Technician - Hospital - Cambridge, MA

Tuesday to Friday, 3:00 PM to 8:00 PM and Saturday, 1:00 PM to 5:00 PM

Pay range: $21.09 - $23.09 / hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Hospital Specimen Associate is responsible for the preparation of patient's specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.

Responsibilities

Specimen Processing & Test Send Out Responsibilities

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific)
• Print Quest performed testing reports
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific)

Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additionalsample requests, and other client issues related to area of responsibility.

Customer Service Responsibilities

• Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization.
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Qualifications

Required WorkExperience

• 1 - 3 years of working experience

Preferred Work Experience

• Medical background preferred, which includes medical terminology applicable to a clinicallaboratory
• Previous experience in a hospital laboratory environmentpreferred

Physical and Mental Requirements

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safetyhabits.
• Able to sit or stand for longperiods.

Skills

• Handles multiple tasks simultaneously and works in a productionenvironment.
• Hospital LIS Systems knowledge or experience a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Maintains composure while working underpressure.
• Reflects good judgment when determining what action to take when resolvingproblems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt tochange.

Education

• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.