Specimen Technician - Hospital

Quest Diagnostics; Boston (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits (FT 30+

401(k) with company match

Career advancement opportunities

Job summary

Quest Diagnostics is hiring a Specimen Technician for a hospital location in Boston. The role involves preparing patient specimens, ensuring accurate pre-analytical processing, and using hospital LIS systems to manage sample flow and reporting.

The position requires 1–3 years of experience, data entry skills, and strong communication with hospital staff and Quest teams. Evening, weekend rotation, and on-site requirements are standard for this hospital setting.

Qualifications

• Requires 1–3 years of work experience.
• High school diploma or equivalent required.
• Medical terminology knowledge a plus.
• Hospital laboratory environment experience preferred.

Responsibilities

• Prepare specimens and follow pre-analytical processing procedures accurately.
• Operate and interpret hospital LIS reports and client-specific data.
• Manage supply ordering and related inventory tasks.
• Perform remote accessioning and pre-accessioning as needed.

Skills

Data entry

Microsoft Office

Hospital LIS systems

Client interaction

Communication

Problem-solving

Multitasking

Adaptability

Team collaboration

Education

High School Diploma or Equivalent

Tools

Hospital LIS Systems

Microsoft Office Suite

Job description

Specimen Technician - Hospital - Boston, MA, Monday to Friday, 7:00 AM to 3:30 PM, with rotational weekends

The Hospital Specimen Associate is responsible for the preparation of patient’s specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.

Pay range

$21.09 - $23.09 / hour

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific)
• Print Quest performed testing reports
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific)

Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.

Customer Service Responsibilities

• Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization.
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Qualifications

Required Work Experience

• 1 – 3 years of working experience

Preferred Work Experience

• Medical background preferred, which includes medical terminology applicable to a clinicallaboratory
• Previous experience in a hospital laboratory environmentpreferred

Physical And Mental Requirements

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safetyhabits.
• Able to sit or stand for longperiods.

Skills

• Handles multiple tasks simultaneously and works in a productionenvironment.
• Hospital LIS Systems knowledge or experience a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Maintains composure while working underpressure.
• Reflects good judgment when determining what action to take when resolvingproblems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt tochange.

Education

• High School Diploma or Equivalent (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.