Specialty Services, Service Manager (Tree/Pest Manager)

Lush Lawn; Brighton (MI); On-site; USD 52,000 - 74,000; Full time

Job summary

Lush Lawn in Brighton, MI is seeking a Specialty Services - Service Manager to oversee the tree and pest technicians, as well as the holiday light team across multiple locations. This role is responsible for directing daily field operations and ensuring customer expectations are met.

You will train and develop a team of licensed technicians, coordinate production plans with staff, and maintain records while upholding safety and quality standards across pest, tree, and holiday light services.

Qualifications

• Experience in holiday lights, tree and shrub healthcare, or pest control is preferred.
• Willing to obtain Tree and/or Pest certifications (MDARD).

Responsibilities

• Oversee daily work of tree and pest technicians and holiday light team.
• Train and develop a team of licensed technicians (5-10 tree/pest, 2-4 holiday light).
• Manage routes and ensure best pest, tree, and holiday light practices.
• Maintain accurate production records weekly and monthly.
• Ensure compliance with safety standards and company policies.

Skills

Problem solving

Detail oriented

Self motivated

High energy

Job description

Position:Specialty Services, Service Manager (Tree/Pest Manager)

Location: Brighton, MI

Job Id:595

# of Openings:1

Lush Lawn is hiring a Specialty Services - Service Manager, this is a new position and will oversee the daily work of the tree and pest technicians. This position can work out of the Rochester Hills, Canton, Brighton or Grand Blanc locations.

Reports to:

Chief Operations Officer (COO)

General Job Objectives:

Responsible for ensuring that our customers’ expectations for their pest care, tree and shrub healthcare, and holiday lights are being met or exceeded.

• Training, and developing a team of 5-10 MDA licensed Tree and Pest Technicians to treat residential and commercial properties.
• Training and developing a team of 2-4 Holiday Light technicians to decorate residential and commercial properties
• Overseeing Tree and Pest Technicians routes
• Ensuring best pest, tree, and holiday light practices
• Identify pest, tree, and holiday light trends and opportunities
• Communicating department needs and issues with Chief Operations Officer.
• Encouraging a positive work culture and attitude
• Meeting daily with production staff to discuss production plans and issues
• Providing accurate and complete production records weekly and monthly
• Ensuring that equipment is operational for tree, pest and holiday light technicians
• Supervising the product usage to ensure compliance with all applicable company policies and to remain in accordance with applicable local, state, and federal standards on pesticide safety
• Troubleshooting and resolving employee and customer issues in a timely and effective manner to minimize turnover and cancels
• Providing customer service, running Service Call Managers, following policy with customer communication.

Desired Experience:

• 1-2 years of holiday lights, tree and shrub healthcare, or pest control experience
• Willing and able to obtain a Tree and/or Pest certifications (MDARD)
• Previous experience with managing a team

Skills/Abilities:

• Problem solving
• Detail oriented
• Self motivated
• High energy
• Self-motivated

Requirements:

• Valid driver’s license
• Mechanical knowledge and ability to do repairs