Specialty Scheduling Coordinator (Oncology)

Fairview Health Services; Minneapolis (MN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Disability insurance

Paid time off

Job summary

Fairview Health Services is seeking a scheduling coordinator to support specialty service lines. This role involves coordinating care with the care team and patients, completing comprehensive intake, and ensuring accurate registration and scheduling.

You will communicate with providers on urgent issues and document processes in Epic. The position is remote for Minnesota residents, requires 1 year of scheduling/registration experience in healthcare and 2 years of customer service, and offers a

Qualifications

• Experience coordinating scheduling and registration in a healthcare setting.
• Strong customer service skills and ability to handle sensitive information.
• Ability to work with care teams and departments to coordinate scheduling.

Responsibilities

• Coordinate care/information with care team and/or patient.
• Complete intake with data to assure registration and scheduling; verify insurance coverage.
• Collaborate with supervisors and leaders to follow laws, policies, and standards.
• Work with clinic team to ensure patients are scheduled appropriately and timely.
• Contact providers regarding urgent issues requiring timely action.
• Create and maintain documentation.
• Document scheduling and/or referral process in Epic for teams to view.

Skills

Scheduling

Customer Service

Healthcare Communication

Tools

Epic

Job description

Job Overview

Assists specialty patients, family, and health care providers within the specialty service line with all scheduling and appointment coordination needs. Scheduling can include initial evaluations, consult visits, follow-up visits, pre visits, post visit evaluations, and specialty specific procedures. This position is responsible for processing internal and external referrals to the specialty service line. Coordinates care/information with care team and/or administration.

Location

At this time, this position will be working remote (MN residents only)

Hours

40 hours/week, Monday - Friday, 8:00 AM - 4:30 PM

Responsibilities

• Coordination of care/information with care team and/or patient
• Completes intake with as much data/facts/information as possible to assure appropriate registration and scheduling; obtain insurance coverage to contribute to the process or enablement of collecting expected payment.
• Collaborates with multiple supervisors, managers, operations directors, and service line leaders to maintain knowledge of, and comply with, all relevant laws, regulations, policies, procedures, and standards.
• Works closely and effectively with clinic team and various departments to ensure patients are scheduled appropriately, in the correct timeframe, and have a seamless experience.
• Contacts providers and care team regarding urgent issues that need to be addressed in a timely matter.
• Creates and maintains documentation
• Documents scheduling and/or referral process in Epic for Care Team and providers to view.

Required Qualifications

• 1 year experience in patient scheduling and registration in a healthcare setting
• 2 years of customer service experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status