Specialty Retail Pharmacy Technician – Oncology Focus ($2000 Sign on Bonus)

The Cancer & Hematology Centers; Grand Rapids (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

The Cancer & Hematology Centers in Michigan is seeking a Specialty Retail Pharmacy Technician to support dispensing oncology medications with an emphasis on accurate processing of physician orders. This role collaborates with pharmacists, clinics, insurers, and patients to ensure timely access to therapies while meeting regulatory requirements.

Responsibilities include reviewing patient profiles, coordinating medications, maintaining compliant documentation, and delivering education and support

Qualifications

• High School Diploma; some college preferred with an aptitude for mathematical calculation.
• Michigan Pharmacy Technician Licensure required.

Responsibilities

• Accurately enter and process physician orders in QS-1NRX, including specialty and oncology medications.
• Review patient profiles for allergies, duplicate therapies, prior authorizations, and potential drug interactions for pharmacist review.
• Assist in coordinating oncology specialty medications, including oral oncolytics and limited distribution drugs.
• Communicate with oncology clinics, infusion centers, and provider offices to obtain prescriptions, refills, clarifications, and required documentation.
• Maintain detailed and compliant documentation related to specialty prescriptions, payer requirements, and patient communications.
• Provide high-touch customer service to patients and caregivers, including education on refill processes and delivery coordination.

Skills

Retail pharmacy

Customer service

Education

High School Diploma

Michigan Pharmacy Technician Licensure

Some college coursework

Tools

QS-1NRX

Job description

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.

We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.

Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

Position Overview:

The Specialty Retail Pharmacy Technician supports the dispensing and management of specialty medications with an emphasis on oncology and other complex disease states. This role is responsible for providing high- quality patient care, exceptional customer service, and accurate processing of physician orders. The technician works closely with pharmacists, oncology clinics, insurance providers, and patients to ensure timely access to specialty therapies while adhering to regulating, safety, and payer requirements.

Desired/Required Qualifications

Education:

• High School Diploma, some college preferred with an aptitude for mathematical calculation.
• Michigan Pharmacy Technician Licensure required

Specific Skills & Abilities

• Retail pharmacy, claim reconciliation or accounting background helpful.

Schedule: Monday - Friday 8:30am-5:00pm

Primary Duties And Responsibilities

• Accurately enter and process physician orders in QS-1NRX environment, including specialty and oncology medications.
• Review patient profiles for allergies, duplicate therapies, prior authorizations, and potential drug interactions for pharmacist review.
• Assist in the coordination of oncology specialty medications, including oral oncolytics, supportive care therapies, and limited distribution drugs.
• Communicate with oncology clinics, infusion centers, and provider offices to obtain prescriptions, refills, clarifications, and required documentation.
• Maintain detailed and compliant documentation related to specialty prescriptions, payer requirements, and patient communications.
• Provide high-touch customer service to patients and caregivers, including education on refill processes and delivery coordination
• Handle inbound and outbound telephone communications to resolve patient, provider, and insurance-related inquiries efficiently.
• Assist with inventory control, including ordering, receiving, tracking lot numbers, expiration dates, and maintaining cold-chain requirements when applicable.
• Ensure accurate handling of pharmaceuticals, packing slips, invoices, and specialty medication storage standards.
• Enter customer purchases into the Point-of-Sale system and ensure claims are filed correctly.
• Accept and process telephone and written prescriptions in compliance with state and federal regulations.
• Support adherence programs, refill reminders, and follow-up activities as directed.
• Maintain HIPAA compliance and adhere to all pharmacy policies, procedures, and regulatory standards.
• Perform other duties as assigned to support pharmacy operations.