Oncology Specialty Pharmacy Tech – Patient Care

Astera Cancer Care; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Cancer & Hematology Centers in Michigan is seeking a Specialty Retail Pharmacy Technician to support the dispensing and management of specialty medications with an emphasis on oncology and other complex disease states.

This role focuses on high-quality patient care, exceptional service, and accurate processing of physician orders, collaborating with pharmacists, clinics, insurers, and patients to ensure timely access while adhering to safety and regulatory requirements.

Qualifications

• High school diploma required; some college preferred with aptitude for math.
• Michigan Pharmacy Technician Licensure required.
• Experience in retail pharmacy and oncology-related meds is helpful.

Responsibilities

• Accurately enter and process physician orders in QS-1NRX environment, including specialty and oncology medications.
• Review patient profiles for allergies, duplicate therapies, prior authorizations, and potential drug interactions for pharmacist review.
• Assist in the coordination of oncology specialty medications, including oral oncolytics, supportive care therapies, and limited distribution drugs.
• Communicate with oncology clinics, infusion centers, and provider offices to obtain prescriptions, refills, clarifications, and required documentation.
• Maintain detailed and compliant documentation related to specialty prescriptions, payer requirements, and patient communications.
• Provide high-touch customer service to patients and caregivers, including education on refill processes and delivery coordination
• Handle inbound and outbound telephone communications to resolve patient, provider, and insurance-related inquiries efficiently.
• Assist with inventory control, including ordering, receiving, tracking lot numbers, expiration dates, and maintaining cold-chain requirements when applicable.
• Ensure accurate handling of pharmaceuticals, packing slips, invoices, and specialty medication storage standards.
• Enter customer purchases into the Point-of-Sale system and ensure claims are filed correctly.
• Accept and process telephone and written prescriptions in compliance with state and federal regulations.
• Support adherence programs, refill reminders, and follow-up activities as directed.
• Maintain HIPAA compliance and adhere to all pharmacy policies, procedures, and regulatory standards.
• Perform other duties as assigned to support pharmacy operations.

Skills

Customer service

Attention to detail

Pharmacy operations

Communication

HIPAA compliance

Education

High School Diploma

Michigan Pharmacy Technician Licensure

Tools

QS-1NRX

Point-of-Sale system

Insurance claim processing

Job description

The Cancer & Hematology Centers in Michigan is seeking a Specialty Retail Pharmacy Technician to support the dispensing and management of specialty medications with an emphasis on oncology and other complex disease states.

This role focuses on high-quality patient care, exceptional service, and accurate processing of physician orders, collaborating with pharmacists, clinics, insurers, and patients to ensure timely access while adhering to safety and regulatory requirements.