Specialty Reservations Representative/Call Center/ Remote

Avis Budget Group; Jenks (OK); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in car rental services is seeking a dedicated customer service representative to enhance customer loyalty and satisfaction. This role offers a competitive hourly wage, with the opportunity to work from home and flexible scheduling options. You will interact with high-profile corporate clients, ensuring compliance with company policies while resolving customer inquiries effectively. Join a supportive and collaborative work environment where your contributions are valued, and training is provided to ensure your success. If you have a passion for customer service and a knack for problem-solving, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Flexible Scheduling

Work from Home

Qualifications

• 2+ years of experience in customer care or inside sales.
• Excellent verbal and written communication skills required.

Responsibilities

• Serve as a liaison between employer and customers to enhance loyalty.
• Research and respond to inquiries related to car rental reservations.

Skills

Verbal Communication

Written Communication

Analytical Skills

Problem-Solving

Organizational Skills

Education

High School Diploma

Tools

MS Outlook

MS Office

Job description

Employer Industry: Car Rental Services

Why consider this job opportunity:
- Salary up to $16.00 per hour
- Bonus potential and comprehensive benefits package including Medical, Dental, Vision, and 401K with a company match of 6%
- Opportunity to work from home with flexible scheduling options
- Role includes interaction with high-profile corporate clients, enhancing professional experience
- Supportive and collaborative work environment with a focus on customer satisfaction
- Training provided for four weeks, Monday to Friday to ensure success in the role

What to Expect (Job Responsibilities):
- Serve as a liaison between the employer and current/potential customers to enhance customer loyalty and satisfaction
- Research and respond to customer inquiries related to car rental reservations, ensuring compliance with company policies
- Input and maintain accurate customer data in the employer's systems for tracking and retention
- Coordinate and resolve customer service issues through effective communication with field operations personnel
- Participate in special projects and additional duties as assigned

What is Required (Qualifications):
- High School diploma
- Minimum of 2 years of experience in a customer care environment or inside sales
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, and organizational skills
- Ability to handle complex customer issues while maintaining a positive attitude

How to Stand Out (Preferred Qualifications):
- Previous work-from-home experience
- Advanced computer skills using MS Outlook, MS Office, and specialized applications
- Strong negotiation and decision-making skills
- Ability to demonstrate initiative and exceed expectations
- Attention to detail and ability to work independently and in teams

#CarRental #CustomerService #WorkFromHome #CareerOpportunity #CompetitivePay

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