Call Center Representative-Work From Home

Presbyterian Healthcare Services; Albuquerque (NM); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative to provide exceptional customer service from the comfort of your home. This entry-level role offers the opportunity to engage with patients, addressing their inquiries about scheduling and insurance benefits. As part of a comprehensive benefits package, you will enjoy medical, dental, and vision coverage, along with paid time off and retirement plans. Join a locally owned healthcare system with a rich history of serving the community and make a meaningful impact in patients' lives while growing your career in a supportive environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Wellness programs

Qualifications

• 1-3 years of office/business experience; call center experience preferred.
• Claims processing or enrollment experience in managed care is preferred.

Responsibilities

• Respond to member and provider inquiries about insurance benefits.
• Develop positive relationships with members, providers, and partners.
• Participate in outreach events and assist in process improvements.

Skills

Effective communication skills

Organizational skills

Report analysis

System knowledge (Excel, Access)

Education

High school diploma

Job description

Call Center Representative-Work From Home

Join to apply for the Call Center Representative-Work From Home role at Presbyterian Healthcare Services.

This position involves providing customer service to patients regarding scheduling, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence across various communication channels including telephone, written, Pres Online, E-Business, chat, and in person.

Pay Range

This range is provided by Presbyterian Healthcare Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $17.37/hr - $20.00/hr

Overview

Now hiring Call Center Representative-Patient Services-Remote for Albuquerque residents. Responsible for delivering excellent customer service, handling inquiries, and supporting outreach activities. Benefits include medical, dental, vision, paid time off, retirement, and more.

Qualifications

• High school diploma plus 1-3 years of office/business experience; call center experience preferred.
• Claims processing or enrollment experience in managed care is preferred.
• Effective communication skills, both verbal and written.
• Strong organizational skills, report analysis, and system knowledge (Excel, Access).

Responsibilities

• Respond to member and provider inquiries about insurance benefits, coverage, and premiums.
• Handle incoming calls and conduct outbound calls as needed, meeting quality standards.
• Develop positive relationships with members, providers, and partners.
• Participate in outreach events and assist in process improvements.
• Research inquiries, interpret benefits, and ensure accuracy using available documentation.

Benefits

Comprehensive benefits package including medical, dental, vision, disability, life insurance, and wellness programs.

About Presbyterian Healthcare Services

Locally owned, not-for-profit healthcare system serving New Mexico since 1908, with hospitals, health plans, and a multi-specialty medical group.

Additional Details

Maximum pay up to USD $20.00/hr. The role is entry level, full-time, and in the healthcare industry.