Customer Service Rep/Call Center (REMOTE - NIGHT SHIFT)

TEKsystems; Lake Forest (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Rep/Technical Support Rep for a fully remote night shift role. This position involves assisting customers with specialty locks, handling technical support calls, and providing installation guidance. Ideal candidates will have a strong customer service orientation, problem-solving skills, and a willingness to learn. Join a dynamic team where your contributions will make a significant impact from day one, with benefits available immediately, including medical, dental, and 401k plans.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account

Transportation Benefits

Employee Assistance Program

Paid Time Off

Qualifications

• At least one year experience in a product-based customer support function preferred.
• Good verbal and written communication skills, bilingual in Spanish or French a plus.

Responsibilities

• Receives consumer calls and emails regarding product problems and installation instructions.
• Handles a strong volume of calls with tact and strong consumer service orientation.
• Assists consumers on product features and installation techniques.

Skills

Customer Service

Technical Support

Problem-solving

Communication Skills

Bilingual (Spanish or French)

Education

High School Diploma or Equivalent

Job description

Seeking Customer Service Rep/Technical Support Rep (100% REMOTE) for NIGHT shift M-F 9 PM - 5 AM PST shift times (no flexibility - night shift only).

• Must be local to Lake Forest, CA to pick up equipment
• 6 month contract to hire with Fortune 500 company
• Medical, dental, vision, 401k benefits available for use Day 1!
• Must have good customer service/de-escalation skills
  
  
  

Description

This product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and what not.

General Duties

• Receives consumer calls and emails in regards to problems, installation instructions and general product information.
• Answers high volume incoming technical support calls.
• Offers knowledge to consumers and directing them to the proper source if necessary.
• Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
• While working with consumers over the phone completes information on computer screen with all of the pertinent data.
• Requires basic knowledge of computer software for data input and retrieval.
• Responds to consumer repairs and requests according to Consumer Service procedures.
• Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
• Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.
  
  
  

Top Skills Details

Installation service, support, customer service

Additional Skills & Qualifications

• At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
• Previous experience in the hardware and home improvement industry preferred.
• Technical mindset and the willingness to learn - most of this position is self taught - the biggest thing is their personality and willingness to learn. They want someone self motivated
• Type 35+ WPM.
• High School diploma or equivalent.
• Good verbal and written communication skills, bilingual in Spanish or French a plus
• Problem-solver; ability to deal with customers (internal and external) in difficult situations.
• Basic mechanical aptitude
  
  
  

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 15, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.