Specialty Programs Operations Lead

Zetaschools; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Zeta is hiring an Associate or Manager of Specialty Operations to lead the day-to-day management of our specialty programs across the network. You will design scalable systems, oversee enrollment and logistics, and partner with SBOT and school leaders to ensure high-quality, equitable programming that serves students across the Bronx, Upper Manhattan, and Queens.

The role requires a Bachelor’s degree and at least two years of experience building efficient processes in an educational setting.

Qualifications

• Bachelor’s degree and at least 2 years of experience designing and executing efficient systems for scalable programs.
• Experience supporting a growing network of schools and operations teams.
• Comfort with data tracking, reporting, and cross-functional collaboration.

Responsibilities

• Own day-to-day operations of specialty programming across multiple schools, including enrollment, schedules, procurement, inventory, logistics, and communications.
• Design and refine scalable systems and structures for consistency across all schools.
• Track enrollment, usage, and outcomes in spreadsheets/dashboards and surface insights for program improvements.
• Collaborate with SBOT, Operations Directors, and school leaders to ensure smooth programming at every school.
• Serve as primary operational contact for schools and address program-wide feedback with leadership.
• Coordinate with external vendors/partners to deliver high-quality programming and expand student opportunities.
• Represent specialty programming with clarity when interfacing with leaders, staff, and vendors.
• Wear multiple hats in a lean scale-up team and take on new projects as needed.

Skills

School operations

Process design

Data analysis

Communication

Project management

Education

Bachelor's degree

Tools

Salesforce

AI tools

CRM tools

Job description

Zeta is hiring an Associate or Manager of Specialty Operations to lead the day-to-day management of our specialty programs across the network. You will design scalable systems, oversee enrollment and logistics, and partner with SBOT and school leaders to ensure high-quality, equitable programming that serves students across the Bronx, Upper Manhattan, and Queens.

The role requires a Bachelor’s degree and at least two years of experience building efficient processes in an educational setting.