Specialty Programs Operations Lead

Zeta Charter Schools; New York, Northern (NY, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Wellness stipend

Therapy sessions (4/mo)

Headspace subscription

MacBook Air

Phone reimbursement

Snacks & Nespresso

Team events

Job summary

Zeta Charter Schools seeks an Associate or Manager of Specialty Operations to design and run scalable specialty programming across our NYC schools. You will manage enrollment, schedules, procurement, inventories, logistics, and stakeholder communications with precision.

The ideal candidate has a Bachelor’s degree and at least 2 years of experience in educational operations, with experience in Salesforce or similar CRM and a mindset for applying AI or automation to improve efficiency.

Qualifications

• Requires Bachelor’s degree and at least 2 years of experience in educational operations.
• Experience with Salesforce or similar CRM systems.
• Experience using AI or automation tools to improve operational efficiency.

Responsibilities

• Own the day-to-day operations of Zeta’s specialty programming, managing enrollment, schedules, procurement, inventorying, logistics, and communications with precision.
• Design and refine systems and structures that make specialty programming consistent and scalable across all schools.
• Manage data effectively by tracking enrollment, usage, and outcomes in spreadsheets and dashboards, and surface insights to improve programming.
• Collaborate with SBOT, Operations Directors, and school leaders to ensure programming runs smoothly at every school.
• Serve as the first point of contact for schools on operational questions and surface feedback to address across the organization.
• Coordinate with external vendors and partners to deliver excellent programming and expand opportunities for students.
• Represent specialty programming with clarity when interfacing with leaders, staff, and vendors.
• Wear multiple hats as part of a lean scale-up team and take on new projects as needed.

Skills

Background in schools

Salesforce / CRM

AI / automation tools

Service mindset

Education

Bachelor’s degree

Tools

Salesforce

CRM systems

AI tools

Job description

Zeta Charter Schools seeks an Associate or Manager of Specialty Operations to design and run scalable specialty programming across our NYC schools. You will manage enrollment, schedules, procurement, inventories, logistics, and stakeholder communications with precision.

The ideal candidate has a Bachelor’s degree and at least 2 years of experience in educational operations, with experience in Salesforce or similar CRM and a mindset for applying AI or automation to improve efficiency.