Pharmacy Technician, Specialty Pharmacy at ChristianaCare Newark, DE

null; Newark (DE); On-site; USD 40,000 - 50,000; Full time

Job summary

ChristianaCare is seeking a Pharmacy Technician for its Specialty Pharmacy Program in Newark, DE. The role involves serving as a primary contact for patients and caregivers, coordinating needs, and facilitating enrollment in patient assistance programs.

Candidates must possess a high school diploma, PTCB certification, and at least 3 years of relevant experience. Exceptional customer service skills are required. This position offers opportunities for career advancement and requires flexibility in tasks.

Qualifications

• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.
• Pharmacy Technician Certification Board (PTCB) certification required.
• At least 3 years of outpatient pharmacy or specialty pharmacy experience required.
• Exceptional customer service skills required.
• Exceptional time management and prioritization skills required.

Responsibilities

• Serve as the primary point of contact for patients and caregivers.
• Develop relationships with patients for an exceptional experience.
• Conduct initial and follow-up benefit investigations for medication therapy.
• Coordinate refills and patient enrollment in assistance programs.

Job description

Pharmacy Technician, Specialty Pharmacy job at ChristianaCare. Newark, DE.

Responsibilities

• Serves as the patient and their caregiver's primary point of contact for the ChristianaCare Specialty Pharmacy Program.
• Triage and coordinates the patient's and their caregiver's needs to elevate issues to the appropriate clinical or non‑clinical resources both internally and externally of the organization.
• Develops relationships with patients and their caregivers to provide an exceptional and engaging experience while enrolled in the ChristianaCare Specialty Pharmacy Program.
• Serves as the program's liaison to office practice clinical and operations staff.
• Conducts initial and follow‑up benefit investigation (BI) to assist providers and patients in the timely initiation or continuity of specialty medication therapy.
• Coordinates the patient's enrollment in patient assistance programs to improve affordability of specialty medication therapy.
• Facilitates processing of third‑party payer prior authorization (PA) and utilization management (UM), and step‑edits for specialty medications to expedite therapy initiation or avoid therapy disruption.
• Coordinates with the program's clinical pharmacist team and pharmacy operations team to achieve the program's goals and objectives. These activities include but are not limited to specialty medication prescription refill coordination, implementation or execution of non‑clinical care plan activities, document program activities, coordination with external specialty pharmacies, reporting of performance metrics, etc.
• Enter patient information and prescription orders in the outpatient pharmacy dispensing system, paying particular attention to drug, dose, route, frequency, refills, date, quantity, third‑party payer, and other required information.
• Completes tasks in the prescription dispensing workflow under the direct supervision of a pharmacist.
• Coordinates refills of patient prescriptions, as time allows.
• Must be flexible in work assignments and able to fill in operational positions, as needed.
• Understands limitations of scope of practice and demonstrates ability to elevate clinical concerns to the pharmacist on duty.
• Participates in the continuous improvement of program.
• Performs other related duties as required.

Qualifications

• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.
• Pharmacy Technician Certification Board (PTCB) certification required.
• At least 3 years of outpatient pharmacy or specialty pharmacy experience required.
• Applicants enrolled or graduate of a 4‑year bachelor program in the following health science majors are encouraged to apply and will be required PTCB certification in 1 year of employment: Applied Molecular Biology and Biotechnology, Biology, Chemistry, Exercise Science, Health Behavior Science, Human Physiology, Medical Diagnostics, Medical Diagnostics Pre‑PA, Medical Laboratory Science, Nutrition, Nutrition and Dietetics, Nutrition and Medical Sciences, Nursing, Occupational Therapy, Physical Therapy, Physician Assistant or Sports Health.
• Expectational customer service skills required.
• Expectational time management and prioritization skills required.