Specialty Pharmacy Technician — Patient Care & Adherence

Shields Health Solutions; Springfield (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Shields Health Solutions in Massachusetts is hiring a Certified Pharmacy Technician (CPhT) to support patients and pharmacists through medication adherence, prescription processing, and pharmacy operations. The role emphasizes accurate processing, patient communication, and keeping high standards for quality and confidentiality.

Responsibilities include labeling and delivering prescriptions, assisting with insurance issues and financial aid programs, and coordinating with clinicians to ensure

Qualifications

• Requires active national CPhT certification and state registration.
• Experience with pharmacy workflows and prescription processing preferred.
• Strong communication with patients and clinicians is essential.

Responsibilities

• Process and enter prescriptions accurately and clarify orders with pharmacists.
• Label, fill, prepare, and coordinate delivery of prescriptions.
• Support patients via inbound/outbound calls, adherence follow-ups, and education.
• Investigate insurance issues and assist with financial assistance programs.
• Maintain inventory, order and receive medications, and assemble supplies.
• Manage data, adjudicate claims, and support operational follow-up activities.
• Identify opportunities for process improvement while maintaining quality and confidentiality.
• Collaborate with pharmacists, clinicians, patients, and stakeholders to ensure patient care.

Skills

Phone communication

Microsoft Office

Data entry

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Shields Health Solutions in Massachusetts is hiring a Certified Pharmacy Technician (CPhT) to support patients and pharmacists through medication adherence, prescription processing, and pharmacy operations. The role emphasizes accurate processing, patient communication, and keeping high standards for quality and confidentiality.

Responsibilities include labeling and delivering prescriptions, assisting with insurance issues and financial aid programs, and coordinating with clinicians to ensure